GENERAL:
The terms listed below form the agreement between both the customer and Infero Training and over-rule any terms of business or purchase or business that the customer may put forward unless the Director of Infero Training Training signs a written agreement stating otherwise. These terms relate to your use of our services.
By accessing this Infero Training branded website www.InferoTraining.com or using products and services offered by Infero Training Ltd you are agreeing to accept these terms. If you do not accept these terms, please do not use this website or the services.
Infero Training Ltd reserve the right to change these terms and conditions at any time without notice and the new changes will apply to any orders made after the date of the changes. We will post revisions on the site. We suggest that you check here periodically.
All prices presented on the website exclude VAT (Value Added Tax).
COURSE TUITION:
The public course tuition fee includes instructor led course, course materials, 12 month post course support, the use of software, computers and other technical hardware as appropriate to the course, and light refreshments during morning and afternoon breaks. On full-day public courses (please check what you get section of a course). Infero Training Ltd also provides lunch).
It is your responsibility to inform us of any special requirements you might need.
The on-site course tuition fee includes instructor led course, 12 months post course support, Infero Training can provide computer hardware, software and networking systems necessary to deliver the course. This will be a subject to additional fee.
The course tuition fee does not include accommodation, meals, travel or any other expenses that may be incurred by our customers for the public and on-site courses.
PAYMENT TERMS:
The course tuition fee inclusive of VAT is due and payable within seven days of the invoice issue date and 14 days in advance of the date of commencement of the course, whichever comes first.
Any discounts to the fees will be paid within 7 days of the invoice issue date. If the customer fails to pay the invoice by the due date then the discount will be taken away and the full price will then apply.
Invoices which are paid late will incur a surcharge at the rate of 8% over the bank base rate as well as statutory compensation fee. Infero Training Ltd also has the right to pass any unsettled and overdue debt to a commercial recovery company and/or pursue overdue debt through legal proceedings. If this action is needed then a 15% surcharge will added to the total in order to cover costs incurred in the action. If more than one course is booked using the same booking form (or listed on the same invoice), payment (inclusive of VAT) is expected in full, 14 days before the start of the first course or within 7 days of the invoice, whichever is sooner.
SUBSTITUTIONS:
If for some reason the original customer cannot make the course day, then Infero Training Ltd is happy to accept a suitably qualified substitute to take their place. This however requires the customer to inform Infero Training Ltd in writing before the start day of the course to take advantage of this term. If the substitute is not suitably qualified then they will not be able to take advantage of this offer.
RESCHEDULING A COURSE PLACE:
The customer can only reschedule their place on a course once. If a customer wishes to reschedule their course place on a course commencing on a later date, they must contact Infero Training Ltd either by post at the above address or over the telephone at 0115 958 6699 to arrange this. If the course is rescheduled less than 30 days before the course commences, then an amount equalling half of the original course fee will be added to the original fees.
A rescheduling fee of £100 applies to all reschedules which Infero Training Ltd will send a separate invoice for.
Subsequent transfers will be treated as cancellation.
CANCELLING A COURSE PLACE:
If the customer chooses to cancel their place on a course, they must send a written notice of cancellation to our office address at: 52-53 Westminster Buildings, Theatre square, Nottingham, NG1 6LG. This notice must be received at least 30 days before the scheduled start of the applied for course. If the notice is received after this time, the course fees (including VAT) must be paid in full by the customer.
Any materials relating to the course that you have received or which we have sent you as part of the original order should be returned to Infero Training Ltd in their original condition at the address above at your expense. It is the customer’s responsibility to ensure that the materials reach us so we suggest using a mail service or courier which allows the customer to track its progress. Infero Training Ltd will not accept proof of posting. If the customer doesn’t return the materials or the materials are damaged, then Infero Training Ltd may choose to charge a reasonable fee that reflects the costs incurred by us.
All cancellations are subject to a £100 cancellation charge which Infero Training Ltd will send a separate invoice for.
NON-ATTENDANCE:
Non –attendance of the course is considered as a cancellation and will be subject to the terms of cancellation.
COURSE POSTPONEMENTS BY INFERO TRAINING:
At times, we may need to change a course location, course date, or postpone a course. We will do our best to try to give the customer notice as possible of any such change as soon as we know ourselves. If the customer is unable to attend a course at the revised location or date, we will offer to put 100% of any prepaid course tuition fees paid against a future course of the customer’s choice or refund those fees if the customer so chooses. However, any other costs incurred including travel charges or any consequential damages must be met by the customer, even if we are informed of these costs.
100% MONEY BACK GUARANTEE:
We are the first to say that all aspects of your relationship and interaction with a training provider are important, but of course the most crucial element of that is the quality of the training itself. So for your additional peace of mind that you will receive the best quality training we offer a money back guarantee scheme.
The quality of our course delivery is backed by our 100% Money Back Guarantee scheme for public scheduled courses only.
This guarantee is applicable only for the first 3 hours after commencement of and relating to, your current training session.
It means if you have genuine cause for concern regarding the quality of that specific lesson/session then you must inform us within that first 3 hours and only if the issue cannot be resolved straightaway, then you will be entitled to a refund.
The Money back guarantee applies only to the current unbundled course. If a course bundle has been booked, for example, there are a number of distinct training course deliverables, then the guarantee only applies to the current course/session in progress. Refunds are not made for remaining courses/session not yet started.
PRICE PROMISE GUARANTEE:
Quotes from external providers must be provided in writing and be clearly identifiable as having originated from that external provider
The Price Promise Guarantee only applies to training courses Infero Training public schedule and not to any private course bookings
The Price Promise Guarantee only applies to training courses delivered at Infero Training central London training centre and not to those delivered at alternative venues
The Price Promise Guarantee only applies to training courses delivered by Infero Training and not by any third party delivery partners
Infero Training reserves the right to withdraw the Price Promise offer in any exceptional circumstances deemed to be unreasonable.
SUITABILITY OF THE COURSE:
The customer agrees that the final decision of course rests with them and therefore they should ensure that the course is suitable for the people attending. Infero Training Ltd can offer advice and suggest courses to the customer if they wish and vow not to mislead the customer.
CUSTOMER HOSTED EVENTS:
In the case of a customer hosting the training, unless there has been an agreement between the customer and Infero Training Ltd, the customer is responsible for ensuring that they have access to the equipment suitable to carry out the training.
Infero Training Ltd reserves the right not to go ahead with the course if the trainer believes that the venue conditions or equipment are unsuitable for their needs.
The customer is also responsible for any catering and refreshments at the venue.
CHANGES TO COURSE PROGRAMME:
Infero Training Ltd has the right to change any part of its courses if circumstances beyond our control show the need for it. Even so, Infero Training Ltd will do our best to ensure that if the course is altered, that it remains similar to the published course details.
LIABILITY:
Infero Training Ltd’s liability for a loss or damage of any kind is limited to claims for damages. The maximum amount which will be paid out in the event of any damage will be the fees for the course during which the loss or damage has arisen.
Infero Training Ltd will not be held liable for any indirect, special or consequential loss (including loss of data or profit) that arise, even if it has been advised of such potential loss.
Any software which Infero Training Ltd installs on a customer’s machine will be, to the best of our knowledge free from any computer viruses. Infero Training Ltd will not be held liable should any viruses emerge from installed software and damage the customer’s computer system(s).
FORCE MAJEURE:
Infero Training Ltd will be entitled to delay, cancel delivery or reduce the amount of training delivered if it is prevented from, or delayed whilst carrying out the agreed training by any circumstances which are beyond it’s reasonable control. These circumstances include: Acts of God (including fire, flood, earthquakes, storms, hurricanes, volcanic eruption or any other natural disaster), war, civil war, invasion, acts of terrorism, hostilities (whether war is declared or not), government sanction, lockout/interruption/failure of electricity or telephone service, strike action, labour dispute, military or unsurped power or confiscation, nationalisation, embargo, blockage, insurrection.
NON SOLICITATION:
Once Infero Training Ltd has completed the delivery of a course, the customer agrees that they or any of their associated companies will not directly or indirectly employ or solicit for employment any employee of Infero Training Ltd. Should the customer break this clause, then Infero Training Ltd is entitled to recover a fee of 30% of the employee’s gross annual salary directly from the customer.