Telephone Skills Training Courses
Telephone Skills Training Courses provide guidelines and best practices to use the telephone properly and professionally, in order to represent your company and satisfy the needs and different communication styles of customers.
- Only Microsoft Approved Courseware and Exercise Files
- Choice of 15 training locations, Virtual or Onsite
- Complimentary 12 Months Post-Course Support
- 100% Money-Back Guarantee & Price Match Guarantee
Cash Collection by Phone Course
This course will teach effective use of the telephone when communicating with customers for payment of accounts. You will learn techniques to get paid sooner, maximise cash-flow, and increase profits.
- Master techniques for effective cash collection over the phone, enhancing cash flow and increasing profitability.
- Develop communication skills and strategies to influence customers to pay, negotiate effectively, and overcome reasons for non-payment.
- Close calls successfully by reaching agreements, following up effectively, and improving future payments through customer education.
Telephone Courtesy and Customer Service Course
Mastering proper phone etiquette is crucial to providing quality customer service. Learn effective telephone techniques to represent your company and meet your customers' needs.
- Use effective telephone techniques in business settings
- Develop clear and confident voice communication
- Handle inbound and outbound calls professionally
- Manage customer enquiries and messages efficiently
- Adapt communication to different customer styles
Over 700 clients choose to train with Infero
What’s Included
Choose the Right Course
Who is the Telephone Courtesy and Customer Service course for and what does it cover?
Who is the Cash Collection by Phone training course for?
Choose the Right Course Format
We offer our Telephone Skills training courses in both remote (online) and in-person formats to suit your needs.
Classroom
Experience the benefits of face-to-face Telephone Skills training in our classroom sessions, where you can engage directly with expert instructors and like-minded peers. Enjoy a focused, distraction-free environment at our training centres that encourages hands-on practice, and offers instant feedback, helping you deepen your understanding and develop your skills effectively.
Onsite
Bring expert training to your team with our onsite option, offering unmatched convenience and considerable cost savings. Maximise productivity with tailored content delivered at your location, minimising travel expenses and time away from work, while ensuring focused and impactful learning for your team.
Virtual
Our virtual Telephone Skills courses deliver the same comprehensive content as our in-person sessions, ensuring a consistent, high-quality learning experience. Delivered live via the secure Webex platform, these courses offer interactive participation, real-time feedback, and direct access to expert trainers—just like a physical classroom. Plus, we keep our virtual class sizes small to guarantee personalised attention.
No matter which format you choose, we are committed to delivering you with the best Telephone Skills training possible, tailored to help you and your team master Telephone Skills efficiently and effectively.
Bespoke Tailored Training for Individuals or Corporates
Whether you’re an individual looking to boost your Telephone skills or a company aiming to upskill your team, we offer tailored Telephone Skills training solutions designed to drive success at every level.
You can choose to learn virtually, at our training facility or onsite at your office, with sessions available as one-to-one or group training.
For in-person training, our expert trainers can travel to your location, offering a more convenient, cost-efficient on-site learning experience – a popular choice for corporate clients. Our on-site courses are not only competitively priced, but they also help organisations save money by reducing travel, overtime and accommodation costs.
To ensure your Telephone Skills course aligns perfectly with your learning objectives, we offer a free course tailoring consultation. During this consultation, we assess your current skill level, identify your goals, and outline the key topics that will benefit you most. We then adapt the Telephone Skills course content accordingly to ensure a truly effective training experience.
By tailoring our Telephone Skills courses to your specific needs, we help individuals and teams gain the skills and confidence to harness Telephone Skills’ full potential in everyday work.
From Skills Assessment to Post-Course Support
Success from the Start
Our approach begins with a free pre-course skills assessment to fully understand your current abilities and training needs, helping you choose the right Telephone Skills course.
This initial evaluation enables us to tailor the Telephone Skills course content specifically to address your skill gaps and learning objectives, setting you up for success from the very beginning.
As a Microsoft Partner and a registered provider with the UK Register of Learning Providers, we are committed to delivering high-quality, industry-recognised training you can trust.
Learning in Action
Our courseware is designed to reflect real-life work situations, making your learning experience practical, relevant, and immediately applicable.
Each Telephone Skills course covers key objectives aligned with the official Microsoft Certification exams, giving you the confidence to pursue recognised qualifications.
All of our first-class Training Specialists have a minimum of 10 years’ training experience, ensuring expert guidance throughout.
Our training methodology emphasises hands-on learning, combining trainer-led demonstrations with interactive exercises to reinforce skills and maximise retention.
With small class sizes, our trainers are able to provide personalised feedback, closely monitor your progress, and effectively support individual learning needs.
Finishing Touches
At the end of each course, you will receive digital course materials and exercises so you can review the content whenever you need to.
We invite all participants to complete a course feedback form, which we review to ensure the highest quality of training.
You can trust our proven track record:
- 1000s of happy clients
- 97% of learners recommend us
- 99% apply their new skills in the workplace
Our commitment doesn’t end when the course does — we offer 12 months of free post-course support, giving you access to our expert trainers to help apply your newly acquired skills in real-world situations.
With our 100% Money Back Guarantee you simply have nothing to lose.
What are Telephone Skills?
Telephone skills refer to the communication techniques and professional behaviours used when speaking with customers, colleagues, and clients over the phone. Effective telephone skills are essential in customer service, sales, business communication, and support roles, helping individuals communicate clearly, confidently, and professionally.
Strong telephone skills involve active listening, clear speaking, positive tone of voice, professionalism, and the ability to handle enquiries and difficult conversations effectively. By developing professional telephone skills, individuals can improve customer experiences, build stronger relationships, increase confidence, and enhance overall business communication.
Our Telephone Skills Courses
Our Telephone Skills training courses are CPD Accredited and designed to help individuals improve confidence, communication, and professionalism when handling telephone conversations in business environments.
We offer a range of telephone skills courses tailored to different needs, available in classroom, virtual, or on-site formats. Bespoke telephone skills training can also be developed to meet your organisation’s specific requirements.
The Telephone Courtesy and Customer Service course focuses on developing professional telephone communication skills, including tone of voice, active listening, customer interaction, and handling calls confidently and effectively. Participants will learn how to understand customer needs, improve telephone etiquette, and deliver excellent customer service on every call.
The Cash Collection by Phone course develops practical skills for handling payment collection conversations professionally and effectively. You will learn techniques to improve communication, negotiate successfully, encourage prompt payments, and manage difficult conversations while maintaining positive customer relationships. This structured approach ensures you can communicate confidently over the phone, improve customer interactions, and achieve better business outcomes.
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Telephone Skills Certification
Upon successful completion of any of our Telephone Skills training courses you will receive a Certificate of Completion.
Learners who complete a Telephone Skills Course are also eligible to receive a CPD Certificate and earn points, recognising your ongoing commitment to professional development.
Top Telephone Skills FAQs
Can the Training be customised to our organisation’s requirements?
What are the Course Timings?
- Start: 09:00am
- Morning break: 11:00am
- Lunch: 01:00pm
- Afternoon break: 03:00pm
- Finish: 05:00pm
This schedule applies to all 1-day, 2-day, and 3-day courses, whether delivered virtually, in the classroom, or on-site. For on-site training or larger group bookings, start and finish times can be adjusted to suit your organisation’s needs. To discuss a customised schedule, call us on 0115 958 6699 or complete our Request a Quote form and a member of our team will be in touch.
Can Training be delivered at our workplace?
Yes — we can deliver training directly at your workplace. Whether you require one-to-one sessions, group training, or fully bespoke on-site courses, we tailor the content and delivery to meet your organisation’s specific needs.
To arrange workplace training, call us on 0115 958 6699 or complete our Request a Quote form, and a member of our team will be in touch to discuss your requirements.
How is the Course structured?
Do I need any equipment for training?
For classroom training you typically don’t need to bring any equipment, unless we specifically advise otherwise. All necessary resources will be provided at our training centre.
For virtual training you will need a computer or laptop with the full version of the software relevant to your course. We also strongly recommend using a second screen, such as a tablet or smartphone, so you can complete exercises on your main device while viewing the virtual whiteboard or trainer’s screen on the second.
How do I know which level is right for me?
If you are unsure which course level best matches your current skills, we're here to help. Simply give us a call on 0115 958 6699, and one of our expert trainers or course advisors will guide you in choosing the most suitable training level for your needs.
How experienced are your tutors?
We pride ourselves on delivering high-quality training—something made possible by our exceptional team of tutors. All our trainers have extensive practical experience, specialist knowledge, and a strong background in teaching and training. Their expertise ensures that every course is engaging, relevant, and effective.
We’re happy to provide tutor profiles and references upon request—just get in touch.
Is there ongoing support after completing the course?
Absolutely! After completing your training, you’ll receive a range of post-course support materials, allowing you to revisit the content at your own pace. In addition, we offer 12 months of support, so you can ask questions, seek clarification, or get guidance as you apply your new skills in real-world situations.
We're committed to helping you continue your learning journey long after the course ends.
Will I receive a certificate upon completion?
Training Venues
Nottingham Training Centre
Nottingham, NG1 6LG
Birmingham Training Centre
Birmingham, B5 4DY
Bristol Training Centre
Bristol, BS1 5EH
Leeds Training Centre
Leeds, LS1 1PJ
Leicester Training Centre
Leicester, LE1 1RE
Liverpool Training Centre
Exchange Flags
Liverpool, L2 3PF
London Training Centre
8 Duncannon Street
London, WC2N 4JF
Manchester Training Centre
Manchester, M1 3DT
Milton Keynes Training Centre
Oldbrook
Milton Keynes, MK6 2TG
Sheffield Training Centre
Sheffield, S1 2EA
Accreditations & Memberships
