Negotiation & Conflict Management Training Courses
Conflict management involves efficiently addressing and resolving conflicts in professional and personal settings. Learn how to identify different types of conflicts and handling techniques.
- Only Microsoft Approved Courseware and Exercise Files
- Choice of 15 training locations, Virtual or Onsite
- Complimentary 12 Months Post-Course Support
- 100% Money-Back Guarantee & Price Match Guarantee
Handling Difficult People and Situations Course
Working effectively with customers and suppliers is crucial and requires strong interpersonal skills. Learn how to find common ground, manage emotions, and chart a productive path forward.
- Recognise different types of difficult behaviour
- Understand your own responses and triggers
- Apply proven techniques to manage challenging situations
- Communicate clearly and calmly under pressure
- Achieve more positive outcomes in difficult conversations
Managing Conflict Course
As a leader, it is crucial to effectively manage conflicts in order to increase success. Learn the necessary skills to manage workplace conflicts and reduce their presence.
- Identify causes and impact of workplace conflict
- Understand personal responses to conflict
- Use effective communication to manage situations
- Prevent escalation and reduce tension
- Apply structured conflict resolution techniques
Negotiating Skills Course
Negotiation is a practice of fulfilling our needs while preserving relationships. Learn negotiation principles, strategies, and new collaboration and cooperation concepts.
- Understand value, objectives, and alternatives
- Apply structured negotiation techniques
- Handle offers, counteroffers, and impasses
- Build long-term relationships through negotiation
Over 700 clients choose to train with Infero
What’s Included
Choose the Right Course
Who is the Handling Difficult People and Situations training course for and what does it cover?
This practical one-day Handling Difficult People course is designed for professionals who need to handle challenging behaviours and situations effectively in the workplace.
To attend this course, you should have experience working with others in a professional environment and dealing with a range of interpersonal situations.
In this course, you will:
- Understand and manage difficult behaviours: recognising personality types and adjusting your approach to reduce tension and improve outcomes.
- Respond effectively in challenging situations: controlling emotional reactions and using structured techniques to navigate difficult conversations.
- Plan and deliver positive outcomes: applying proven models such as LEAD to move conversations towards constructive and productive resolutions.
Who is the Managing Conflict training course for?
This one-day Managing Conflict course is designed for professionals at all levels who want to manage conflict more effectively and maintain positive working relationships.
To attend this course, you should have experience working in a team environment where differing opinions and challenges may arise.
In this course, you will:
- Recognise and understand conflict: identifying triggers, behaviours, and personal responses to develop a healthier approach to conflict situations.
- Communicate effectively to manage conflict: using active listening and clear communication techniques to de-escalate tension and build understanding.
- Resolve conflict with confidence: applying structured approaches to evaluate options, agree solutions, and implement practical action plans.
Who is the Negotiation Skills training course for?
This one-day Negotiation Skills course is designed for business professionals who want to develop practical negotiation skills and achieve successful outcomes in a range of situations.
To attend this course, you should have an interest in developing practical communication skills for use in everyday workplace situations.
In this course, you will:
- Prepare for successful negotiations: researching the other party, defining objectives, and identifying best and worst acceptable outcomes.
- Apply effective negotiation techniques: managing proposals, counteroffers, and discussions to reach mutually beneficial agreements.
- Handle real-world negotiation scenarios: adapting your approach for different situations, including challenging negotiations and relationship management.
Choose the Right Course Format
We offer our Negotiation and Conflict Management training courses in both remote (online) and in-person formats to suit your needs.
Classroom
Experience the benefits of face-to-face Negotiation training in our classroom sessions, where you can engage directly with expert instructors and like-minded peers. Enjoy a focused, distraction-free environment at our training centres that encourages hands-on practice, and offers instant feedback, helping you deepen your understanding and develop your skills effectively.
Onsite
Bring expert training to your team with our onsite option, offering unmatched convenience and considerable cost savings. Maximise productivity with tailored content delivered at your location, minimising travel expenses and time away from work, while ensuring focused and impactful learning for your team.
Virtual
Our virtual Negotiation courses deliver the same comprehensive content as our in-person sessions, ensuring a consistent, high-quality learning experience. Delivered live via the secure Webex platform, these courses offer interactive participation, real-time feedback, and direct access to expert trainers—just like a physical classroom. Plus, we keep our virtual class sizes small to guarantee personalised attention.
No matter which format you choose, we are committed to delivering you with the best Negotiation training possible, tailored to help you and your team master Negotiation and Conflict Management efficiently and effectively.
Bespoke Tailored Training for Individuals or Corporates
Whether you’re an individual looking to boost your Negotiation skills or a company aiming to upskill your team, we offer tailored Negotiation training solutions designed to drive success at every level.
You can choose to learn virtually, at our training facility or onsite at your office, with sessions available as one-to-one or group training.
For in-person training, our expert trainers can travel to your location, offering a more convenient, cost-efficient on-site learning experience – a popular choice for corporate clients. Our on-site courses are not only competitively priced, but they also help organisations save money by reducing travel, overtime and accommodation costs.
To ensure your Negotiation course aligns perfectly with your learning objectives, we offer a free course tailoring consultation. During this consultation, we assess your current skill level, identify your goals, and outline the key topics that will benefit you most. We then adapt the Negotiation course content accordingly to ensure a truly effective training experience.
By tailoring our Negotiation & Conflict Management courses to your specific needs, we help individuals and teams gain the skills and confidence to harness negotiation’s full potential in everyday work.
Testimonials
Henry Sherwood Self-Employed
From Skills Assessment to Post-Course Support
Success from the Start
Our approach begins with a free pre-course skills assessment to fully understand your current abilities and training needs, helping you choose the right Negotiation course.
This initial evaluation enables us to tailor the Negotiation course content specifically to address your skill gaps and learning objectives, setting you up for success from the very beginning.
As a Microsoft Partner and a registered provider with the UK Register of Learning Providers, we are committed to delivering high-quality, industry-recognised training you can trust.
Learning in Action
Our courseware is designed to reflect real-life work situations, making your learning experience practical, relevant, and immediately applicable.
Each Negotiation course covers key objectives aligned with the official Microsoft Certification exams, giving you the confidence to pursue recognised qualifications.
All of our first-class Training Specialists have a minimum of 10 years’ training experience, ensuring expert guidance throughout.
Our training methodology emphasises hands-on learning, combining trainer-led demonstrations with interactive exercises to reinforce skills and maximise retention.
With small class sizes, our trainers are able to provide personalised feedback, closely monitor your progress, and effectively support individual learning needs.
Finishing Touches
At the end of each course, you will receive digital course materials and exercises so you can review the content whenever you need to.
We invite all participants to complete a course feedback form, which we review to ensure the highest quality of training.
You can trust our proven track record:
- 1000s of happy clients
- 97% of learners recommend us
- 99% apply their new skills in the workplace
Our commitment doesn’t end when the course does — we offer 12 months of free post-course support, giving you access to our expert trainers to help apply your newly acquired skills in real-world situations.
With our 100% Money Back Guarantee you simply have nothing to lose.
What is Negotiation and Conflict Management?
Negotiation and conflict management are essential communication skills that enable individuals to reach agreements, resolve disagreements, and maintain positive working relationships. These skills are widely used in business environments to manage discussions, handle difficult situations, and achieve mutually beneficial outcomes.
Effective negotiation involves preparation, clear communication, and the ability to influence outcomes, while conflict management focuses on understanding different perspectives, managing emotions, and resolving disputes constructively. Developing these skills helps individuals build stronger relationships, improve collaboration, and achieve better results in both professional and personal situations.
Our Negotiation & Conflict Management Courses
Our Negotiation and Conflict Management training courses are CPD Accredited and designed to help individuals develop effective communication, negotiation, and interpersonal skills to manage challenging situations with confidence.
We offer a range of negotiation and conflict management courses tailored to different needs, available in classroom, virtual, or on-site formats. Bespoke training can also be developed to meet your organisation’s specific requirements.
Our courses cover key aspects of negotiation and conflict resolution in the workplace. The Negotiating Skills course focuses on the full negotiation process, from preparation through to agreement, including handling different scenarios such as cross-cultural and workplace negotiations. The Managing Conflict course explores the causes of conflict and provides practical strategies for resolving disputes effectively. The Handling Difficult People and Situations course develops interpersonal skills to manage challenging behaviours, control emotions, and build positive outcomes. This structured approach ensures you can confidently handle negotiations, resolve conflicts, and improve workplace relationships.
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Negotiation and Conflict Management Certification
Upon successful completion of any of our Negotiation training courses you will receive a Certificate of Completion.
Learners who complete a Negotiation and Conflict Management Course are also eligible to receive a CPD Certificate and earn points, recognising your ongoing commitment to professional development.
Top Negotiation & Conflict Management FAQs
Can the Training be customised to our organisation’s requirements?
What are the Course Timings?
- Start: 09:00am
- Morning break: 11:00am
- Lunch: 01:00pm
- Afternoon break: 03:00pm
- Finish: 05:00pm
This schedule applies to all 1-day, 2-day, and 3-day courses, whether delivered virtually, in the classroom, or on-site. For on-site training or larger group bookings, start and finish times can be adjusted to suit your organisation’s needs. To discuss a customised schedule, call us on 0115 958 6699 or complete our Request a Quote form and a member of our team will be in touch.
Can Training be delivered at our workplace?
Yes — we can deliver training directly at your workplace. Whether you require one-to-one sessions, group training, or fully bespoke on-site courses, we tailor the content and delivery to meet your organisation’s specific needs.
To arrange workplace training, call us on 0115 958 6699 or complete our Request a Quote form, and a member of our team will be in touch to discuss your requirements.
How is the Course structured?
Do I need any equipment for training?
For classroom training you typically don’t need to bring any equipment, unless we specifically advise otherwise. All necessary resources will be provided at our training centre.
For virtual training you will need a computer or laptop with the full version of the software relevant to your course. We also strongly recommend using a second screen, such as a tablet or smartphone, so you can complete exercises on your main device while viewing the virtual whiteboard or trainer’s screen on the second.
How do I know which level is right for me?
If you are unsure which course level best matches your current skills, we're here to help. Simply give us a call on 0115 958 6699, and one of our expert trainers or course advisors will guide you in choosing the most suitable training level for your needs.
How experienced are your tutors?
We pride ourselves on delivering high-quality training—something made possible by our exceptional team of tutors. All our trainers have extensive practical experience, specialist knowledge, and a strong background in teaching and training. Their expertise ensures that every course is engaging, relevant, and effective.
We’re happy to provide tutor profiles and references upon request—just get in touch.
Is there ongoing support after completing the course?
Absolutely! After completing your training, you’ll receive a range of post-course support materials, allowing you to revisit the content at your own pace. In addition, we offer 12 months of support, so you can ask questions, seek clarification, or get guidance as you apply your new skills in real-world situations.
We're committed to helping you continue your learning journey long after the course ends.
Will I receive a certificate upon completion?
Training Venues
Nottingham Training Centre
Nottingham, NG1 6LG
Birmingham Training Centre
Birmingham, B5 4DY
Bristol Training Centre
Bristol, BS1 5EH
Leeds Training Centre
Leeds, LS1 1PJ
Leicester Training Centre
Leicester, LE1 1RE
Liverpool Training Centre
Exchange Flags
Liverpool, L2 3PF
London Training Centre
8 Duncannon Street
London, WC2N 4JF
Manchester Training Centre
Manchester, M1 3DT
Milton Keynes Training Centre
Oldbrook
Milton Keynes, MK6 2TG
Sheffield Training Centre
Sheffield, S1 2EA
Accreditations & Memberships
