Leadership & Management Training Courses

This course teaches how to plan and lead engaging meetings. Learn to create agendas, structure meetings, increase engagement, and create positive environments for physical and virtual meetings.

• Learn how to strategically plan and lead effective meetings by creating formal agendas and establishing a conducive meeting climate.
• Develop facilitation skills to manage various types of meetings, including brainstorming sessions, virtual meetings, and international meetings.
• Gain insights into resolving challenging situations and making sound decisions during meetings to ensure successful outcomes.

In this professional development course, learn how to successfully replace top-down leadership with collaboration and communication to lead teams in complex, modern organisations.

• Understand the value and stages of team development, as well as the different types of teams, to effectively lead and orchestrate teams.
• Learn how to identify a team’s purpose, choose the best team members, and navigate through the stages of team development from forming to performing.
• Gain insights into revitalising inactive teams and creating virtual teams to build high-performance teams in today’s complex organisational environments.

• Understand the concept and benefits of open-book management for growing a business.
• Learn how to involve employees at all levels in understanding financial aspects, critical numbers, and business goals.
• Gain insights into preparing, developing, and rewarding employees as businesspeople, fostering a more productive and profitable enterprise.

This course simplifies critical business and professional development concepts. Learn effective techniques for positive communication with your boss, including delivering feedback.

• Learn techniques for developing positive working relationships with superiors to position yourself for upward professional mobility.
• Understand effective communication strategies, including providing both praise and criticism to your boss.
• Gain insights into managing time effectively, coping with different types of bosses, and achieving good performance evaluations.

Hiring in today's workplace can be challenging due to various factors. Learn how to effectively select the best talent by announcing job openings, interviewing applicants and retaining them.

• Develop effective hiring strategies, including conducting job audits, creating job descriptions, and reviewing resumes and applications.
• Understand the legal considerations in the hiring process, such as affirmative action and appropriate employment legislation.
• Master the interviewing process, including establishing procedures, conducting interviews, and evaluating candidates, to select and retain the best talent.

In today's fast-paced market, it is crucial to find the right person for the job. Learn how to develop clear job descriptions, conduct fair interviews, and ensure unbiased hiring processes.

• Acquire critical skills for effective hiring processes, including developing job descriptions, constructing fair interview questions, and establishing defensible hiring processes.
• Learn the behaviour-based interview process and how to interpret candidate behaviour effectively.
• Gain insights into conducting interviews, interpreting behaviour, and following up after the interview to ensure a fair and successful hiring process.

This course teaches effective facilitation of group sessions, including strategic planning, creating agendas, guiding brainstorming, and managing difficult conversations.

• Learn the fundamentals of facilitation: Understand the role, purpose, and differences from training and presenting. Develop effective team leadership skills.
• Encourage participation, make decisions, manage dynamics, and handle difficult team members.
• Utilise facilitation tools: Acquire essential tools and techniques to enhance facilitation outcomes and cross-functional collaboration.

Learn how to help employees find meaning in their work and stay on course,  communicate expectations, and create an open atmosphere for discussion that leads the way for employee development.

• Establish effective performance management practices: Learn how to create a work climate conducive to managing employee performance, maximise employee input during appraisals, and maintain positive communication about expectations versus performance.
• Prepare for and conduct appraisals effectively: Set the stage for productive discussions, prepare both employees and managers, avoid pitfalls, and conduct appraisal discussions to encourage open communication and personal development.
• Follow up and improve: Utilise post-appraisal follow-up strategies, utilise checklists, and create personal action plans for continuous improvement in performance management practices.

Meetings are essential for businesses but don't have to be negative experiences.  Learn to make meetings more productive and worthwhile for attendees, your company, and yourself.

• Master the art of effective meetings: Learn how to define, plan, and conduct meetings efficiently, addressing common problems and selecting appropriate facilities and equipment
• Develop leadership skills in leading discussions: Stimulate discussion, handle difficult situations, understand and manage conflict effectively to improve meeting outcomes.
• Continuous improvement: Utilise an improvement model to evaluate meetings, provide feedback, and enhance productivity as both a leader and participant.

Managers must understand their team member's distinct roles, develop their skills, and address issues promptly. This course will teach you how to be an effective manager for your team.

• Understand the essential roles and personal development areas for effective management.
• Enhance communication skills through nonverbal cues, active listening, and assertiveness.
• Cultivate high-performing teams, resolve conflicts positively, empower your workgroup through delegation and coaching, and implement effective problem-solving techniques.

Effective feedback promotes growth and motivation, and fosters positive contributions. Learn to give and receive feedback, including the impact of positive reinforcement.

• Understand the importance of feedback: Learn how to give and receive critical feedback effectively to facilitate growth and motivation among employees.
• Develop techniques for responding to and giving feedback: Explore strategies for handling critical feedback by providing constructive criticism, and delivering positive reinforcement.
• Address recurring issues: Gain insights into handling recurring problems through effective communication and follow-up strategies.

Organisations today understand the need for managers who can also coach their teams. Learn how to use positive feedback to motivate personal growth, give feedback, handle problems, and inspire growth.

• Learn how to observe behaviour effectively to lay the groundwork for coaching.
• Develop skills in giving constructive feedback and guiding others to set and achieve their goals.
• Enhance listening skills and effectively coach others through problem-solving and personal development.

This is the second course in the Team Leading Principles programme. On completion, you will receive certification from the Highfield Awarding Body for Compliance.

• Gain understanding of team leader responsibilities, managing relationships, and providing direction to meet organisational objectives.
• Develop skills in communication, time management, setting SMART objectives, and adapting communication techniques for effective team leadership.
• Learn to plan, allocate work, monitor performance, and recognise achievements to foster a productive team environment.

This course covers leadership styles, team dynamics, managing work, and motivation. On completion, you can continue studying to gain the HABC Level 2 Certificate in Team Leading Principles (QCF).

• Gain understanding of leadership styles, team dynamics, and techniques for managing teams effectively.
• Learn about the impact of change management on teams and strategies for motivating team members.
• Explore characteristics of effective leaders, different types of teams, stages of team development, and methods for setting targets and monitoring work flow.

Effective teamwork is crucial for success in modern business. Learn to lead and manage teams by knowing each member's role, enhance their abilities, and address issues promptly.

• Acquire skills in adopting effective management styles, building competent teams, and empowering workgroups through delegation and coaching.
• Learn to identify and prioritise problems, implement solutions effectively, and align performance management goals with business needs.
• Explore leadership competencies, emotional intelligence skills, and strategies for creating action plans, fostering engagement, and cultivating great teams.

Learn how to lead not only by title. Bring about ethical and positive change through connecting different groups, such as the old and the new or the internal and external clients.

• Learn ethical leadership principles: Understand the importance of following laws, earning trust, making ethical choices, and bridging divisions.
• Achieve win/win/win outcomes: Develop strategies for seeing the big picture, fostering collaboration, and motivating others to effect positive change.
• Master the language of leadership: Enhance communication skills by assessing attitude, using effective language, providing constructive feedback, and motivating others.

This course explores the qualities of exceptional leaders beyond typical management theories. Learn competencies like passion, integrity, and humor that contribute to leadership.

• Understand the qualities and competencies of outstanding leaders, including passion, integrity, and humour.
• Learn to become a better leader by taking honourable actions, being emotionally smart, and developing and communicating a vision.
• Explore sources of leadership power, handling resistance to change, and creating an action plan to achieve win/win outcomes.

This course will teach you about how to become an effective leader. Learn how to develop and communicate your vision, handle resistance to change, and understand powerful leadership skills.

• Develop leadership skills: Understand the differences between leaders and managers, wield leadership power judiciously, communicate vision effectively, and lead people through change
• Foster teamwork: Learn how to bring people together into effective teams, assess team effectiveness, manage conflict productively, and promote trust within the team.
• Create an action plan for leadership development: Identify areas for improvement, set goals, and communicate your development plan effectively.

In business, successful teams rely on effective management. Learn how to lead and develop team members and implement the best management practices to build a winning team.

• Acquire skills to adopt effective management styles and build competent teams.
• Understand the roles of a manager, prioritise problems, and implement solutions efficiently.
• Learn to empower workgroups through delegation, coaching, performance management, and development planning to cultivate great teams and align individual goals with business needs.

This course explores the qualities of exceptional leaders beyond typical management theories. Learn competencies like passion, integrity, and humor that contribute to leadership.

• Identify and understand nine key leadership competencies, including passion, humour, courage, integrity, energy, team-building, priority-setting, creativity, and vision.
• Explore how these competencies extend beyond traditional management theories and practices to contribute to effective leadership.
• Apply the Leadership Capstone Model(TM) to acknowledge and integrate these competencies into your own leadership style.

Effective delegation involves planning, organising, motivating, and controlling. Learn to delegate and assess employee readiness, and build their confidence to completing tasks.

• Learn the four major functions of delegation: planning, organising, motivating, and controlling.
• Understand the importance of matching tasks with employees’ skills and abilities for successful delegation.
• Hone interpersonal skills and develop confidence in employees to effectively delegate tasks and manage change.

This course focuses on leadership skills for women. It develops confidence and practical abilities for effective self-leadership and achieving career aspirations.

• Gain insight into various leadership styles and attitudes, including differences between male and female leadership styles.
• Acquire practical skills in team building, goal setting, time management, conflict resolution, and personal empowerment.
• Learn strategies to overcome gender biases and excel as a woman leader in the business world.

In this course, you'll learn the practical skills of an effective leader. You'll learn to motivate and coach employees to be more efficient while enhancing your own performance.

• Transition into effective leadership: Learn to redefine your role from an individual contributor to a leader, identify your leadership style, and understand the fundamentals of leadership.
• Develop and lead effective teams: Build, coach, and empower teams for performance, influence results, navigate organisational change, and overcome communication barriers and team issues.
• Align team strategy with business results: Establish a team mission, determine core values, and create a vision statement to achieve business objectives.

Learn to assess your leadership traits, develop communication skills, and build your reputation to enhance your ability to influence others and achieve results.

• Understand leadership attributes and responsibilities to define your leadership style.
• Assess your leadership traits and evaluate factors affecting your leadership effectiveness.
• Develop communication skills, establish credibility, and use influence to achieve results as a leader.

As a supervisor, it is important to set the pace for your team with a positive attitude and effective actions. You can achieve success by setting reasonable standards, delegating and prioritising tasks, and providing coaching to team members.

• Learn to lead with confidence by mastering key skills such as delegation, prioritisation, and effective coaching.
• Develop a strong leadership foundation by establishing authority, achieving results through staff, and becoming an effective coach and counsellor.
• Navigate special situations and challenges, including supervising former peers, problem-solving, and working with other departments, to ensure ongoing professional growth and success as a supervisor.