Communication Training Courses
Good communication skills involve clear expression of ideas and thoughts, active listening, and appropriate response. It includes verbal, written, nonverbal, and visual communication.
- Only Microsoft Approved Courseware and Exercise Files
- Choice of 15 training locations, Virtual or Onsite
- Complimentary 12 Months Post-Course Support
- 100% Money-Back Guarantee & Price Match Guarantee
Interpersonal Communication for Business Professional Course
Learn advanced interpersonal skills: identify communication styles, provide feedback, present ideas to supervisors, handle complaints and navigating organisational culture.
- Understand core communication principles
- Build positive working relationships
- Communicate effectively across organisational levels
- Work productively in teams and meetings
- Manage communication during conflict and change
Effective Business Writing Course
Effective writing skills are crucial in today's business environment. Learn to create engaging presentations, actionable emails, and persuasive memos effortlessly.
- Write structured and effective business documents
- Communicate clearly in emails and digital formats
- Adapt writing style for different audiences
- Use persuasive techniques in business writing
- Create professional letters and proposals
Writing Effective E-Mails Course
Email is a prevalent and efficient tool for businesses today. Avoid workplace disasters triggered by poorly written emails by learning to craft clear and secure messages.
- Write concise and well-structured emails
- Use appropriate tone and language
- Avoid common email mistakes and risks
- Improve clarity and readability
- Manage email communication effectively
The Business of Listening Course
Effective listening is essential for communication, engagement, and success. Learn how listening skills can improve understanding, relationships, teaching, and management.
- Understand the importance of effective listening
- Learn key elements of active listening
- Identify and overcome listening barriers
- Adapt to different listening styles
- Improve communication through better listening
Communication Skills for Leaders Course
This leadership course teaches effective communication and interpersonal skills, including how to convey believability and practice behaviors of effective leaders.
- Build strong interpersonal communication skills
- Communicate with consistency and believability
- Use verbal, vocal, and visual communication effectively
- Develop presence, energy, and engagement
- Strengthen leadership impact through communication
Cross-Cultural Business Communication Course
This course teaches cross-cultural business communication basics, including identifying barriers, using interpreters, organising meetings, and building relationships and teams.
- Understand cultural differences in communication
- Adapt verbal and nonverbal communication styles
- Overcome cross-cultural communication barriers
- Build relationships across cultures
- Communicate effectively in international business situations
Face-To-Face Communication Course
Face-to-face interaction still remains crucial in the workplace, especially for sensitive issues. Explore the power of personal interaction and how to improve communication skills.
- Understand the impact of face-to-face communication
- Use body language and nonverbal cues effectively
- Communicate clearly and confidently in person
- Improve listening and response techniques
- Adapt communication across different situations
Over 700 clients choose to train with Infero
What’s Included
Choose the Right Course
Who is the Interpersonal Communication for Business Professional training course for and what does it cover?
This course is designed for business professionals who want to improve their ability to communicate and collaborate effectively in the workplace.
To attend this course, you should have some experience working in an organisational environment and an interest in developing your communication skills.
In this course, you will:
- Communicate effectively across the organisation: interacting confidently with peers, managers, and external contacts.
- Build strong professional relationships: adapting communication styles to suit different individuals and situations.
- Handle communication in challenging situations: managing conflict and change with clarity and professionalism.
Who is the Effective Business Writing training course for?
This course is designed for professionals who need to communicate clearly and effectively in writing within a business environment.
To attend this course, you should have some experience working in a professional setting where written communication is required.
In this course, you will:
- Write clear and structured business documents: organising ideas logically to improve readability and impact.
- Adapt writing for different audiences and purposes: ensuring messages are appropriate, professional, and effective.
- Use persuasive writing techniques: creating compelling proposals, emails, and formal communications.
Who is the Writing Effective E-Mails training course for?
This course is designed for professionals who use email regularly and want to improve the clarity, tone, and effectiveness of their written communication.
To attend this course, you should have some experience using email in a professional or business context.
In this course, you will:
- Write clear and professional emails: structuring messages for maximum clarity and impact.
- Use appropriate tone and etiquette: avoiding misunderstandings and maintaining professionalism.
- Manage email communication effectively: improving organisation, reducing overload, and minimising risk.
Who is the The Business of Listening training course for?
This course is aimed at professionals who want to improve their listening skills to enhance communication, collaboration, and overall effectiveness in the workplace.
To attend this course, you should have some experience working in a professional environment and an interest in improving your communication skills.
In this course, you will:
- Develop active listening skills: improving how you hear, interpret, and respond to messages.
- Identify and overcome listening barriers: recognising habits that reduce effectiveness and replacing them with better techniques.
- Adapt your listening style: improving communication with different people and in different situations.
Who is the Communication Skills for Leaders training course for?
This course is designed for current and aspiring leaders who want to improve their communication skills to influence, engage, and lead others more effectively.
To attend this course, you should have some experience working in a professional environment and an interest in developing your leadership and communication skills.
In this course, you will:
- Communicate with clarity and credibility: aligning verbal, vocal, and visual communication to build trust and influence.
- Develop presence and engagement: using body language, voice, and energy to connect effectively with others.
- Strengthen interpersonal leadership skills: improving how you interact, build relationships, and lead through communication.
Who is the Cross-Cultural Business Communication training course for?
This course is aimed at professionals who work with colleagues, clients, or partners from different cultural backgrounds and want to communicate more effectively across cultures.
To attend this course, you should have some experience working in a professional environment and an interest in improving cross-cultural communication skills.
In this course, you will:
- Understand cultural influences on communication: recognising how culture affects language, behaviour, and expectations.
- Adapt your communication style effectively: working confidently across cultural differences in meetings, negotiations, and collaboration.
- Overcome communication barriers: using practical strategies to build relationships and avoid misunderstandings.
Who is the Face-To-Face Communication training course for?
This course is designed for professionals who want to improve their face-to-face communication skills in meetings, discussions, and everyday workplace interactions.
To attend this course, you should have some experience working in a professional environment and an interest in developing your interpersonal communication skills.
In this course, you will:
- Communicate confidently in person: using voice, language, and presence to create a positive impact.
- Use nonverbal communication effectively: understanding body language, tone, and physical presence.
- Improve listening and interaction skills: building stronger connections and responding appropriately in conversations.
Choose the Right Course Format
We offer our Communication training courses in both remote (online) and in-person formats to suit your needs.
Classroom
Experience the benefits of face-to-face Communication training in our classroom sessions, where you can engage directly with expert instructors and like-minded peers. Enjoy a focused, distraction-free environment at our training centres that encourages hands-on practice, and offers instant feedback, helping you deepen your understanding and develop your skills effectively.
Onsite
Bring expert training to your team with our onsite option, offering unmatched convenience and considerable cost savings. Maximise productivity with tailored content delivered at your location, minimising travel expenses and time away from work, while ensuring focused and impactful learning for your team.
Virtual
Our virtual Communication courses deliver the same comprehensive content as our in-person sessions, ensuring a consistent, high-quality learning experience. Delivered live via the secure Webex platform, these courses offer interactive participation, real-time feedback, and direct access to expert trainers—just like a physical classroom. Plus, we keep our virtual class sizes small to guarantee personalised attention.
No matter which format you choose, we are committed to delivering you with the best Communication training possible, tailored to help you and your team master Communication efficiently and effectively.
Bespoke Tailored Training for Individuals or Corporates
Whether you’re an individual looking to boost your Communication skills or a company aiming to upskill your team, we offer tailored Communication training solutions designed to drive success at every level.
You can choose to learn virtually, at our training facility or onsite at your office, with sessions available as one-to-one or group training.
For in-person training, our expert trainers can travel to your location, offering a more convenient, cost-efficient on-site learning experience – a popular choice for corporate clients. Our on-site courses are not only competitively priced, but they also help organisations save money by reducing travel, overtime and accommodation costs.
To ensure your Communication course aligns perfectly with your learning objectives, we offer a free course tailoring consultation. During this consultation, we assess your current skill level, identify your goals, and outline the key topics that will benefit you most. We then adapt the Communication course content accordingly to ensure a truly effective training experience.
By tailoring our Communication courses to your specific needs, we help individuals and teams gain the skills and confidence to harness Communication’s full potential in everyday work.
Testimonials
Mark Ward
Colin Rashford
From Skills Assessment to Post-Course Support
Success from the Start
Our approach begins with a free pre-course skills assessment to fully understand your current abilities and training needs, helping you choose the right Communication course.
This initial evaluation enables us to tailor the Communication course content specifically to address your skill gaps and learning objectives, setting you up for success from the very beginning.
As a Microsoft Partner and a registered provider with the UK Register of Learning Providers, we are committed to delivering high-quality, industry-recognised training you can trust.
Learning in Action
Our courseware is designed to reflect real-life work situations, making your learning experience practical, relevant, and immediately applicable.
Each Communication course covers key objectives aligned with the official Microsoft Certification exams, giving you the confidence to pursue recognised qualifications.
All of our first-class Training Specialists have a minimum of 10 years’ training experience, ensuring expert guidance throughout.
Our training methodology emphasises hands-on learning, combining trainer-led demonstrations with interactive exercises to reinforce skills and maximise retention.
With small class sizes, our trainers are able to provide personalised feedback, closely monitor your progress, and effectively support individual learning needs.
Finishing Touches
At the end of each course, you will receive digital course materials and exercises so you can review the content whenever you need to.
We invite all participants to complete a course feedback form, which we review to ensure the highest quality of training.
You can trust our proven track record:
- 1000s of happy clients
- 97% of learners recommend us
- 99% apply their new skills in the workplace
Our commitment doesn’t end when the course does — we offer 12 months of free post-course support, giving you access to our expert trainers to help apply your newly acquired skills in real-world situations.
With our 100% Money Back Guarantee you simply have nothing to lose.
What is Communication?
Communication skills refer to the ability to effectively exchange information, ideas, and messages through spoken, written, and nonverbal methods. These skills are essential in both professional and personal environments for building relationships, collaborating with others, and ensuring clear understanding.
Effective communication involves active listening, clear expression, and the ability to adapt messages to different audiences and situations. By developing strong communication skills, individuals can improve teamwork, enhance productivity, reduce misunderstandings, and build more effective working relationships.
Our Communication Courses
Our Communication Skills training courses are CPD Accredited and designed to help individuals develop effective interpersonal, verbal, and written communication skills for the workplace.
We offer a wide range of communication courses tailored to different needs, available in classroom, virtual, or on-site formats. Bespoke communication training can also be developed to meet your organisation’s specific requirements.
Our courses cover all key aspects of workplace communication. The Interpersonal Communication for Business Professionals course focuses on building rapport, understanding communication styles, and developing strong working relationships. The Communication Skills for Leaders course supports leadership development through effective communication techniques and behaviours. The Face-to-Face Communication course enhances in-person communication skills for handling sensitive situations and resolving conflict.
We also offer specialised courses such as Effective Business Writing and Writing Effective Emails, which focus on clear and professional written communication, and The Business of Listening, which develops active listening skills to improve understanding and collaboration. The Cross-Cultural Business Communication course helps individuals communicate effectively across diverse teams and international environments. This structured approach ensures you can communicate confidently, professionally, and effectively in a wide range of business situations.
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Communication Certification
Upon successful completion of any of our Communication training courses you will receive a Certificate of Completion.
Learners who complete a Communication Course are also eligible to receive a CPD Certificate and earn points, recognising your ongoing commitment to professional development.
Top Communication FAQs
Can the Training be customised to our organisation’s requirements?
What are the Course Timings?
- Start: 09:00am
- Morning break: 11:00am
- Lunch: 01:00pm
- Afternoon break: 03:00pm
- Finish: 05:00pm
This schedule applies to all 1-day, 2-day, and 3-day courses, whether delivered virtually, in the classroom, or on-site. For on-site training or larger group bookings, start and finish times can be adjusted to suit your organisation’s needs. To discuss a customised schedule, call us on 0115 958 6699 or complete our Request a Quote form and a member of our team will be in touch.
Can Training be delivered at our workplace?
Yes — we can deliver training directly at your workplace. Whether you require one-to-one sessions, group training, or fully bespoke on-site courses, we tailor the content and delivery to meet your organisation’s specific needs.
To arrange workplace training, call us on 0115 958 6699 or complete our Request a Quote form, and a member of our team will be in touch to discuss your requirements.
How is the Course structured?
Do I need any equipment for training?
For classroom training you typically don’t need to bring any equipment, unless we specifically advise otherwise. All necessary resources will be provided at our training centre.
For virtual training you will need a computer or laptop with the full version of the software relevant to your course. We also strongly recommend using a second screen, such as a tablet or smartphone, so you can complete exercises on your main device while viewing the virtual whiteboard or trainer’s screen on the second.
How do I know which level is right for me?
If you are unsure which course level best matches your current skills, we're here to help. Simply give us a call on 0115 958 6699, and one of our expert trainers or course advisors will guide you in choosing the most suitable training level for your needs.
How experienced are your tutors?
We pride ourselves on delivering high-quality training—something made possible by our exceptional team of tutors. All our trainers have extensive practical experience, specialist knowledge, and a strong background in teaching and training. Their expertise ensures that every course is engaging, relevant, and effective.
We’re happy to provide tutor profiles and references upon request—just get in touch.
Is there ongoing support after completing the course?
Absolutely! After completing your training, you’ll receive a range of post-course support materials, allowing you to revisit the content at your own pace. In addition, we offer 12 months of support, so you can ask questions, seek clarification, or get guidance as you apply your new skills in real-world situations.
We're committed to helping you continue your learning journey long after the course ends.
Will I receive a certificate upon completion?
Training Venues
Nottingham Training Centre
Nottingham, NG1 6LG
Birmingham Training Centre
Birmingham, B5 4DY
Bristol Training Centre
Bristol, BS1 5EH
Leeds Training Centre
Leeds, LS1 1PJ
Leicester Training Centre
Leicester, LE1 1RE
Liverpool Training Centre
Exchange Flags
Liverpool, L2 3PF
London Training Centre
8 Duncannon Street
London, WC2N 4JF
Manchester Training Centre
Manchester, M1 3DT
Milton Keynes Training Centre
Oldbrook
Milton Keynes, MK6 2TG
Sheffield Training Centre
Sheffield, S1 2EA
Accreditations & Memberships
