The New Team Leader/ Supervisor/ New Manager Course – Virtual
As a supervisor, it is important to set the pace for your team with a positive attitude and effective actions. You can achieve success by setting reasonable standards, delegating and prioritising tasks, and providing coaching to team members.
Course Overview
This intensive 1 day, hands-on The New Team Leader/ Supervisor/ New Manager course helps you gain comprehensive, practical skills any successful first-time team leaders/ supervisors/ new managers need to transition to management roles.
Often professionals are promoted as they achieved success as individual contributors and find themselves in charge of those who worked alongside them previously. In your new role as a team leader, supervisor or new manager, your attitude and your actions will set the pace for your entire staff.
New team leaders, supervisors or managers want to be able to step forward and assume their new responsibilities with confidence. You want to be able to effectively delegate, prioritise, conduct performance appraisals, monitor work processes, communicate effectively with team members, build an internal network of supportive colleagues, and avoid common management pitfalls. You also want to be able to resolve conflicts that arise, coach people to give great performances, and serve as an advocate for your team within the wider corporate structure.
In this course, you will learn how to become a confident and respected leader by establishing your authority, setting reasonable standards for your team, getting results through your staff, and becoming an effective coach and counsellor.
Throughout the course interactive exercises will ensure your success.
Who is it for?
This New Team Leader/ Supervisor/ Manager course is intended for a wide range of first-time supervisors/team leaders/managers and staff members who are considering transitioning to management roles.
Prerequisite
There are no prerequisites for this New Team Leader/ Supervisor/ Manager course.
What’s Included
- Professional Microsoft Certified Trainer
- CPD Accredited Classroom training in Small Groups for Max Focus
- Only Microsoft Approved Courseware and Exercise Files are used
- Free Assessment of Skills prior to booking
- Certificate of Completion & Complementary 12 Months Post Course Support
- 100% Money Back Guarantee & Price Match Guarantee
- Bespoke Courses & Group Discounts from £89 per person
Objectives
Upon successful completion of this course, students will be able to:
- Make the transition from team member to supervisor/team leader/manager by gathering critical information, familiarising yourself with workplace priorities and requirements, holding meetings with key players, establishing trust and credibility, and managing the basic elements of work
- Identify methods of coaching great performances from your team members, resolving the everyday conflicts that arise, and working within the corporate structure by managing up
Course Content
The New Team Leader/ Supervisor/ New Manager Course Content:
Lesson 1: Meeting the Challenge
- Anticipating the Challenge Ahead
- Getting Started: Copy a Successful Supervisor
- Communicating through Your Attitude
- Reflecting on Self-Confidence
- Taking Charge
- Presenting a Strong, Effective Image
- Getting Yourself and Your Staff Organized
- Take a Minute to Reflect
Lesson 2: Fitting Four Fundamentals into Your Style
- Becoming an Effective Supervisor Is Like Playing Baseball
- First Base: Establishing Your Authority by Setting Reasonable Standards
- Second Base: Getting Results through Your Staff
- Third Base: Becoming an Effective Coach and Counsellor
- Make It Home by Becoming a Confident and Respected Leader
- Take a Few Minutes to Reflect
Lesson 3: Dealing with Special Situations
- Staying Positive and Overcoming the Blahs
- Supervising People Who Used to Be Peers
- Solving Problems
- Working with Other Departments and Work Groups
- Keeping Your Supervisor Happy
- Resolving Mistakes
- Getting a First-Rate Staff and Keeping It
- Looking Ahead: Continuing Your Supervisory Training
Delivery Method
Instructor led, group-paced, virtual classroom-delivery learning model with structured hands-on activities.
Certification
On completion on any of our Leadership and Management courses you will receive the Certificate of Completion.
The New Team Leader/ Supervisor/ New Manager Course – Virtual
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Course Dates & Locations
Testimonials
Jennifer Burton
Making a payment to Infero
How to Book & Pay for the Course
Book a course by giving us a call or using our simple and secure online booking system.
To book online you only need to provide a few details and you do not need to make an immediate payment at a time of a booking.
Payment Methods
Once you book a course, we will issue you an invoice. with the details of how to pay.
You can pay by bank transfer, cheque or card.
For Businesses (if required)
Supplier Registration – If you are a business, you will most likely need to add us to your approved supplier list. We are happy to send you all the details needed.
Purchase Orders (PO) – If your business uses a PO system to manage supplier invoices we are happy to comply. The best way is to get in touch with us.
Alternatively,
- If you already have a PO number, please add a PO number into Order Notes during booking on the booking form, and we will include PO number on your invoice.
- If you need an invoice to generate a PO number in your accounting system, please book a course as normal and add a note in the Order Notes that you will need a pro-forma invoice. We will issue a pro-forma invoice, which your accountants can use to generate a PO. Once we receive the PO, we will re-issue your invoice with your PO number.
Training Venues
Nottingham Training Centre
Nottingham, NG1 6LG
Birmingham Training Centre
Birmingham, B5 4DY
Bristol Training Centre
Bristol, BS1 5EH
Leeds Training Centre
Leeds, LS1 1PJ
Leicester Training Centre
Leicester, LE1 1RE
Liverpool Training Centre
Exchange Flags
Liverpool, L2 3PF
London Training Centre
8 Duncannon Street
London, WC2N 4JF
Manchester Training Centre
Manchester, M1 3DT
Milton Keynes Training Centre
Oldbrook
Milton Keynes, MK6 2TG
Sheffield Training Centre
Sheffield, S1 2EA
Top Virtual FAQs
Can the Training be customised to our organisation’s requirements?
What are the Course Timings?
- Start: 09:00am
- Morning break: 11:00am
- Lunch: 01:00pm
- Afternoon break: 03:00pm
- Finish: 05:00pm
This schedule applies to all 1-day, 2-day, and 3-day courses, whether delivered virtually, in the classroom, or on-site. For on-site training or larger group bookings, start and finish times can be adjusted to suit your organisation’s needs. To discuss a customised schedule, call us on 0115 958 6699 or complete our Request a Quote form and a member of our team will be in touch.
Can Training be delivered at our workplace?
Yes — we can deliver training directly at your workplace. Whether you require one-to-one sessions, group training, or fully bespoke on-site courses, we tailor the content and delivery to meet your organisation’s specific needs.
To arrange workplace training, call us on 0115 958 6699 or complete our Request a Quote form, and a member of our team will be in touch to discuss your requirements.
How is the Course structured?
Do I need any equipment for training?
For classroom training you typically don’t need to bring any equipment, unless we specifically advise otherwise. All necessary resources will be provided at our training centre.
For virtual training you will need a computer or laptop with the full version of the software relevant to your course. We also strongly recommend using a second screen, such as a tablet or smartphone, so you can complete exercises on your main device while viewing the virtual whiteboard or trainer’s screen on the second.
How do I know which level is right for me?
If you are unsure which course level best matches your current skills, we're here to help. Simply give us a call on 0115 958 6699, and one of our expert trainers or course advisors will guide you in choosing the most suitable training level for your needs.
How experienced are your tutors?
We pride ourselves on delivering high-quality training—something made possible by our exceptional team of tutors. All our trainers have extensive practical experience, specialist knowledge, and a strong background in teaching and training. Their expertise ensures that every course is engaging, relevant, and effective.
We’re happy to provide tutor profiles and references upon request—just get in touch.
Is there ongoing support after completing the course?
Absolutely! After completing your training, you’ll receive a range of post-course support materials, allowing you to revisit the content at your own pace. In addition, we offer 12 months of support, so you can ask questions, seek clarification, or get guidance as you apply your new skills in real-world situations.
We're committed to helping you continue your learning journey long after the course ends.
Will I receive a certificate upon completion?
Accreditations & Memberships
