Use this course to learn advanced interpersonal skills. This includes identifying communication styles and communicating verbally and nonverbally; identifying the components of a first impression, and learning how to build rapport and build positive relationships; using paraphrasing, and providing positive and constructive feedback; identifying types of supervisors, and learning how to present ideas and negotiations to supervisors; communicating with colleagues and subordinates in various situations; responding to customer complaints and handling vendor contracts; and identifying and working within the organizational culture.
Instructor led, group-paced, classroom-delivery learning model with structured... more details
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Target Students
This course is for anyone who wants... more details
This course is for anyone who wants to advance their interpersonal skills with colleagues, supervisors, subordinates and customers.
Prerequisites
There are no prerequisites for this course.
There are no prerequisites for this course.
Course Objectives
Upon successful completion of this course, students will... more details
Upon successful completion of this course, students will be able to:
Identify communication styles
Communicate verbally and non verbally
Identify components of a first impression
Build a rapport
Build positive relationships
Use paraphrasing
Provide positive and constructive feedback
Identify types of supervisors
Communicate with colleagues and subordinates in various situations
Respond to customer complaints
Handle vendor contracts
Work within an organisational culture
Course Content
Lesson 1: Communication Styles and Methods
Topic 1A: Communication... more details
Lesson 1: Communication Styles and Methods
Topic 1A: Communication Styles Topic 1B: Verbal and Nonverbal Communication
Lesson 2: First Impressions and Building Rapport
Topic 2A: The Importance of First Impressions Topic 2B: Building Rapport Topic 2C: Building Credibility Topic 2D: Building Positive Relationships
Lesson 3: Building Relationships Through Feedback
Topic 3A: The Importance of Feedback Topic 3B: Providing Feedback Topic 3C: Providing Constructive Feedback
Lesson 4: Supervisors
Topic 4A: Understanding Supervisor Styles Topic 4B: Promoting Ideas Topic 4C: Handling Human Resource Issues Topic 4D: Resigning from Your Job
Lesson 5: Colleagues and Subordinates
Topic 5A: Communicating with Colleagues Topic 5B: Communicating with Subordinates Topic 5C: Dismissing a Subordinate
Lesson 6: Customers and Vendors
Topic 6A: Communicating with Customers Topic 6B: Communicating with Vendors
Lesson 7: Organizational Culture
Topic 7A: Understanding Organizational Culture Topic 7B: Elements of an Organizational Culture Topic 7C: Positive Organizational Culture Topic 7D: Cultural Networks Topic 7E: Managing Physical Culture Topic 7F: Managing Emotional Culture Topic 7G: Empowering Employees
Locations
Infero Training Ltd is based in the Lace... more details
Infero Training Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, London, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham.
What you get
Professional Microsoft Certified Trainer
Comfortable Premises, equipped with all the technology you need
