Customer Service Via Phone and Email
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You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You will practice skills and apply principles for providing customer service remotely, via telephone and the web. | |
Duration: 1 dayPrice: £248.00 + VAT |
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Delivery Method |
Instructor led, group-paced, classroom-delivery learning model with structured... more details |
Target Students |
New employees in a telephone or electronic-based customer... more details |
Prerequisites |
Written communication and typing skills; familiarity with telephone,... more details |
Course Objectives |
Upon successful completion of this course, students will... more details |
Course Content |
Lesson 1: Managing the Customer's Initial Contact Topic 1A:... more details |
Locations |
Infero Training Ltd is based in the Lace... more details |
What you get
- Professional Trainer
- Comfortable Premises, equipped with all the technology you need
- Comprehensive Course Materials (optional)
- 12 Months Post Course Support
- Refreshments, available throughout the day
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Training Options
- On-site Training
- One-to-One Training
- Bespoke Training
- Evening Training
- Weekend Training
- Closed Company Training
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