Communication Training Courses

This course teaches cross-cultural business communication basics, including identifying barriers, using interpreters, organising meetings, and building relationships and teams.

• Gain proficiency in cross-cultural business communication, understanding how cultural disparities impact speech, nonverbal cues, and written interactions.
• Learn to navigate cross-cultural barriers, utilise interpreters, and effectively participate in meetings, negotiations, and problem-solving scenarios across different cultures.
• Develop skills for building relationships and teams across cultural divides, addressing communication challenges with co-workers, and writing effectively in cross-cultural contexts.

Effective writing skills are crucial in today's business environment. Learn to create engaging presentations, actionable emails, and persuasive memos effortlessly.

• Master spelling, punctuation, and usage basics, including tips for better spelling and punctuation pointers.
• Enhance writing style by eliminating redundancies, forming parallel construction, avoiding clichés, while strengthening memo and email writing skills.
• Learn to adapt writing for various business scenarios, including conveying bad news tactfully, writing persuasively, and understanding different communication styles to effectively connect with the audience.

Face-to-face interaction still remains crucial in the workplace, especially for sensitive issues. Explore the power of personal interaction and how to improve communication skills.

• Understand the enduring significance of face-to-face communication in the digital age, particularly in sensitive workplace situations, and how to leverage it effectively.
• Enhance in-person communication skills by mastering nonverbal cues, choosing words carefully, active listening, and adapting communication across cultural differences.
• Develop a comprehensive approach to face-to-face communication, encompassing recognising its impact, practicing nonverbals, selecting words thoughtfully, active listening techniques, and adapting to diverse cultural contexts.

Learn advanced interpersonal skills: identify communication styles, provide feedback, present ideas to supervisors, handle complaints and navigating organisational culture.

• Master effective interpersonal communication skills vital for workplace success, including interacting productively with peers, supervisors, and external individuals, navigating conflict and change, and building positive relationships.
• Learn to adapt communication styles, understand nonverbal cues, analyse organisational culture, ensure effective communication flow, engage in productive meetings, and lead teams.
• Develop proficiency in communicating with diverse stakeholders, such as customers and vendors, and addressing important topics with supervisors, while effectively managing conflict and facilitating communication during periods of change.

Effective listening is essential for communication, engagement, and success. Learn how listening skills can improve understanding, relationships, teaching, and management.

• Recognise the importance of effective listening in personal and organisational contexts, with 50 reasons outlined to become a better listener.
• Learn the four key elements of good listening: hearing, interpreting, evaluating, and responding to messages, along with identifying individual listening styles and attitudes.
• Apply practical tips for improving listening skills, including taking notes, avoiding distractions, controlling emotions, and fostering rapport with speakers.

Email is a prevalent and efficient tool for businesses today. Avoid workplace disasters triggered by poorly written emails by learning to craft clear and secure messages.

• Understand the importance of secure, clear, and error-free email communication in today’s business landscape, avoiding potential workplace disasters and legal issues.
• Learn effective email composition strategies, including addressing, subject lines, salutations, organising messages, simplicity, power writing, and eliminating mechanical errors.
• Develop proper cyber manners, including setting the right tone, avoiding conversational pitfalls, adhering to netiquette guidelines, managing email overload, and devising organisational email policies.