Cash Collection By Phone

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Cash Collection by Phone training is suitable for anyone involved in credit control and collections.

There are no prerequisites for this course.

Association of Credit Professionals (ACP) Level 2 Certificate.

Upon completion of this course students will  learn techniques to get paid sooner, maximising cash-flow, and increasing profits.

Cash Collection by Phone

• Understanding the importance of your role
• Communication and behaviours that get results
• Strategies for successful collection
• Switching on to your customer
• Different approaches for different customer types
• Influencing customers to pay
• Tactics for negotiation
• Asking the right questions
• Developing persuasive skills
• Overcoming reasons for non-payment
• Improving negotiation skills
• Breaking negotiation deadlocks
• Stressing the benefits of paying
• Taking away the reasons not to pay

Closing the Call

• Reaching agreement
• Following up effectively
• Educating customers to your terms
• Improving future payments

Areas of Difficulty

• Persuading difficult people to do what you want
• Dealing with other situations and problems you find difficult

Infero Training Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, Derby, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham.