80292, Service Management in Microsoft Dynamics CRM 2011
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This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. | |
Duration: 1 dayPrice: £370.00 + VAT |
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Delivery Method |
Instructor led, group-paced, classroom-delivery learning model with structured... more details |
Target Students |
This course is designed for new partners and... more details |
Prerequisites |
Before attending this course, students must have: General working... more details |
Course Objectives |
After completing this course, students will be able... more details |
Course Content |
Module 1: Introduction Getting Started with Service ManagementCases and... more details |
Locations |
Infero Training Ltd is based in the Lace... more details |
What you get
- Professional Trainer
- Comfortable Premises, equipped with all the technology you need
- Comprehensive Course Materials
- 12 Months Post Course Support
- Pub Lunch
- Refreshments, available throughout the day
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Training Options
- On-site Training
- One-to-One Training
- Bespoke Training
- Evening Training
- Weekend Training
- Closed Company Training
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