5117, Installing, Configuring, Troubleshooting, and Maintaining Windows Vista

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

This audience includes experienced IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise, problem solving and decision-making skills, and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.

Students will have used Windows XP SP2 and may have experience with Windows server operating systems.

Before attending this course, students must:

• Be familiar with PC hardware and devices. For example, be able to look into the device manager and look for unsupported devices.
• Have fundamental knowledge of TCP/IP.
• Have fundamental knowledge of Windows and Active Directory directory service. For example, domain user accounts, domain versus local user accounts, user profiles, and group membership.
• Be able to map network file shares. For example, be familiar with Universal Naming Convention paths and mapping local resources to servers and shares.
• Have experience of installing applications.
• Have experience of working from a command prompt. For example, authoring and editing batch files.
• Have experience of configuring basic input/output system options.
• Be familiar with reviewing support logs. Know that there is a chronology, sequential order, and severity.
• Have experience of supporting previous versions of the Windows operating system.
• Be familiar with an IT helpdesk ticketing system.
• Have experience of researching online and local knowledge bases. Basic knowledge of the fundamentals of applications. For example, client/server applications (how clients communicate with the server).

In addition, it is recommended, but not required, that students have completed:

• 5105, Deploying Windows Vista Business Desktops

Important: This learning product will be most useful to people who intend to use their new skills and knowledge in their job immediately after training.

After completing this course, students will be able to:

• Install Windows Vista.
• Troubleshoot the startup process.
• Configure hardware and devices for Windows Vista-based computers.
• Configure networking for Windows Vista-based computers.
• Secure Windows Vista-based computers.
• Maintain and optimize Windows Vista-based computers.

Module 1: Installing, Upgrading, and Deploying Windows Vista

Introduction to Windows Vista
Performing a Clean Installation of Windows Vista
Upgrading and Migrating to Windows Vista from a Previous Version of Windows
Upgrading Between Windows Vista Editions
Windows Vista Desktop Deployment Infrastructure
Preparing the Target Computer
Obtaining and Applying a Desktop Image

Module 2: Troubleshooting Windows Vista Startup

Overview of a Troubleshooting Methodology
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with Windows RE
Troubleshooting Operating System Services

Module 3: Configuring and Troubleshooting Hardware and Devices

Installing and Configuring Windows Vista Device Drivers
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Printing in Windows Vista
Troubleshooting BitLocker Protected Computers

Module 4: Configuring and Troubleshooting Networking

Sharing Data with Others
Managing Windows Vista Files
Configuring Network Connectivity
Configuring Remote Access
Networking Without Wires
Connecting to a Wireless Network
Determining Network Settings
Troubleshooting Network Connections

Module 5: Configuring and Troubleshooting Security

Overview of User Account Control
Troubleshooting User Account Control
Configuring Windows Defender in Windows Vista
Configuring Windows Firewall Settings

Module 6: Maintaining and Optimizing Windows Vista

Maintaining Performance by Using Windows Vista Performance Tools
Optimizing Windows by Using Windows Vista Diagnostics Tools
Configuring Windows Update

Infero Training Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, Derby, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham.