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Delivery Method |
Instructor led, group-paced, classroom-delivery learning model with structured... more details
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities. |
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Target Students |
This audience includes experienced IT professionals who focus... more details
This audience includes experienced IT professionals who focus on a broad range of desktop operating system, desktop application, mobile device, networking, and hardware support issues. As working professionals, students must combine technical expertise, problem solving and decision-making skills, and a deep understanding of their business and technical environments to quickly resolve support issues. They consider all variables, justify resolutions with a logical troubleshooting approach, and relate tradeoffs to business and technical requirements and constraints.
Students will have used Windows XP SP2 and may have experience with Windows server operating systems. |
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Prerequisites |
Before attending this course, students must:
Be familiar with... more details
Before attending this course, students must:
- Be familiar with PC hardware and devices. For example, be able to look into the device manager and look for unsupported devices.
- Have fundamental knowledge of TCP/IP.
- Have fundamental knowledge of Windows and Active Directory directory service. For example, domain user accounts, domain versus local user accounts, user profiles, and group membership.
- Be able to map network file shares. For example, be familiar with Universal Naming Convention paths and mapping local resources to servers and shares.
- Have experience of installing applications.
- Have experience of working from a command prompt. For example, authoring and editing batch files.
- Have experience of configuring basic input/output system options.
- Be familiar with reviewing support logs. Know that there is a chronology, sequential order, and severity.
- Have experience of supporting previous versions of the Windows operating system.
- Be familiar with an IT helpdesk ticketing system.
- Have experience of researching online and local knowledge bases. Basic knowledge of the fundamentals of applications. For example, client/server applications (how clients communicate with the server).
In addition, it is recommended, but not required, that students have completed:
Important: This learning product will be most useful to people who intend to use their new skills and knowledge in their job immediately after training. |
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Course Objectives |
After completing this course, students will be able... more details
After completing this course, students will be able to:
- Install Windows Vista.
- Troubleshoot the startup process.
- Configure hardware and devices for Windows Vista-based computers.
- Configure networking for Windows Vista-based computers.
- Secure Windows Vista-based computers.
- Maintain and optimize Windows Vista-based computers.
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Course Content |
Module 1: Installing, Upgrading, and Deploying Windows Vista
Introduction... more details
Module 1: Installing, Upgrading, and Deploying Windows Vista
Introduction to Windows Vista Performing a Clean Installation of Windows Vista Upgrading and Migrating to Windows Vista from a Previous Version of Windows Upgrading Between Windows Vista Editions Windows Vista Desktop Deployment Infrastructure Preparing the Target Computer Obtaining and Applying a Desktop Image
Module 2: Troubleshooting Windows Vista Startup
Overview of a Troubleshooting Methodology Overview of the Windows Vista Startup Process Troubleshooting the Windows Vista Startup Process with Windows RE Troubleshooting Operating System Services
Module 3: Configuring and Troubleshooting Hardware and Devices
Installing and Configuring Windows Vista Device Drivers Overview of Troubleshooting Hardware Dealing with Physical Failures Dealing with Device Driver Failures Troubleshooting Printing in Windows Vista Troubleshooting BitLocker Protected Computers
Module 4: Configuring and Troubleshooting Networking
Sharing Data with Others Managing Windows Vista Files Configuring Network Connectivity Configuring Remote Access Networking Without Wires Connecting to a Wireless Network Determining Network Settings Troubleshooting Network Connections
Module 5: Configuring and Troubleshooting Security
Overview of User Account Control Troubleshooting User Account Control Configuring Windows Defender in Windows Vista Configuring Windows Firewall Settings
Module 6: Maintaining and Optimizing Windows Vista
Maintaining Performance by Using Windows Vista Performance Tools Optimizing Windows by Using Windows Vista Diagnostics Tools Configuring Windows Update |
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Locations |
Infero Training Ltd is based in the Lace... more details
Infero Training Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, Derby, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham. |
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