Module 1: Identify and Resolve New Software Installation Issues
Lessons Overview Planning New Software Deployment Multilingual Deployment Using Group Policy to install software Using Software Restriction Policies Digitally Signing Software Using WMI Using Applocker Using Virtualization for Testing Resolve Software Installation Issues Review Lab: Identify and Resolve New Software Installation Issues Create a Repair Disk and Installation Partitions Install and Configure Windows 7 Install Programs and test Applocker Configure Compatibility Settings
Module 2: Resolve Software Configuration Issues
Lessons Overview Change Default Settings on the Image Enable and Disable Features Pointing to a Network Resource Configuring Updates Resolve Configuration Issues with Group Policy Driver Updates Problem Steps Recorder Resolve Software Configuration Issues Review Lab: Resolve Software Configuration Issues Install the Windows Automated Installation Kit Create a Windows PE bootable image Create a VHD disk Install Windows 7 on a VHD Boot Windows 7 from a VHD Use the Problem Steps Recorder
Module 3: Resolve Software Failure
Lessons Overview Event Viewer Event Forwarding Application Compatibility Toolkit Windows Troubleshooting Platform Windows Experience Index Testing Compatibility with Safe Mode System Restore Resolve Software Failure Review Lab: Resolve Software Failure Install applications written for older versions of Windows Use the Program Compatibility Tool to configure settings for older applications Use PowerShell scripts to configure Network Adapters Use the Troubleshooter to enable the network adapter Install Windows 7 SDK Create a Troubleshooting Pack with the SDK Configure Event Forwarding Use System Restore
Module 4: Identify and Resolve Logon Issues
Lessons Overview Authentication Process Machine Accounts Trust Relationships Network Services User Account Properties User Profiles Resolve Logon Issues Review Lab: Identify and Resolve Logon Issues Join a computer to the domain Install Remote Server Administration Tools (RSAT) Test and Verify Domain User Account Properties Create Logoff script using PowerShell Test the use of Roaming Profiles Test the use of Mandatory Profiles
Module 5: Identify and Resolve Network Connectivity Issues
Lessons Overview Scope of the Problem Hardware Issues TCP/IP Configuration Network Routing IPSec Configuration Network Connectivity Tools Branch Cache Resolve Network Connectivity Issues Review Lab: Identify and Resolve Network Connectivity Issues Use command-line tools to identify and fix network connectivity problems Fix connectivity problems caused by problem scripts
Module 6: Identify and Resolve Name Resolution Issues
Lessons Overview DNS Name Resolution Using a Hosts files WINS Configuration Using LMHOSTS files Name Resolution Order Manual vs. DHCP Configuration Resolve Name Resolution Issues Review Lab: Identify and Resolve Name Resolution Issues Configure and Test DNS Resolution Configure and Test Hosts File Resolution Configure and Test NetBIOS Resolution
Module 7: Identify and Resolve Network Printer Issues
Lessons Overview Connecting to a Network Printer Managing the Print Spooler Setting Printer Priorities Creating Printer Pools Configuring Drivers Printer Schedules Printer Permissions Manage Printers with Group Policy Settings Resolve Network Printer Issues Review Lab: Identify and Resolve Network Printer Issues Install local and network printers Create and use a separator page Configure Printer Redirection and Printer Pooling Move the Print Spooler Directory
Module 8: Identify and Resolve Performance Issues
Lessons Overview Analyzing Event Logs Setting Power Management Optimize Processor Usage Optimizing Memory Usage Optimize Hard Drive Usage Optimize Network Usage Performance Tools Resolve Performance Issues Review Lab: Identify and Resolve Performance Issues Schedule and Perform a Disk Defragmentation Using Task Manager Using Resource Monitor Display a message when a Service stops
Module 9: Identify and Resolve Hardware Failure Issues
Lessons Overview Diagnosing Memory Failure Issues Hard Drive Issues Network Card Issues Power Supply Issues Windows Hardware Diagnostic Tools Resolve Hardware Failure Issues Review Lab: Identify and Resolve Hardware Failure Issues Use the Windows Memory Diagnostics Tool Fix Hard Disk Errors Use the Reliability Monitor Use Event Viewer to Find Hardware Information
Module 10: Identify and Resolve Wireless Connectivity Issues
Lessons Overview Signal Strength Wireless Security Wireless Profiles Management Options for Wireless Devices Resolve Wireless Connectivity Issues Review Lab: Identify and Resolve Wireless Connectivity Issues No Lab Exercises
Module 11: Identify and Resolve Remote Access Issues
Lessons Overview Remote Access Methods Dial-up Configuration VPN Configuration DirectAccess Configuration Authentication Protocols Resolve Remote Access Issues Review Lab: Identify and Resolve Remote Access Issues Configure Remote Access settings for a domain user account Create and Test a VPN Connection
Module 12: Manage File Synchronization
Lessons Overview Configuring Offline File Access Synchronization Settings Transparent Caching Roaming Profiles Restoring Network Files Resolve File Synchronization Problems Review Lab: Manage File Synchronization Configure and Test Offline Files Restore the Previous Version of a File
Module 13: Identify and Resolve Internet Explorer Security Issues
Lessons Overview Configure Security Zone Configure Security Levels Configure Privacy Settings Managing Add-ons Configure Smart Screen Filter Other Security Issues Resolve Internet Explorer Security Issues Review Lab: Identify and Resolve Internet Explorer Security Issues Configure Trusted Security Zone Configure the Security and Privacy Features in IE Configure Group Policy Settings for Internet Explorer
Module 14: Identify and Resolve Firewall Issues
Lessons Overview Securing Network Applications and Features Program and Port Exceptions Configuring Notifications and Logging Network Security Tools Resolve Firewall Issues Review Lab: Identify and Resolve Firewall Issues Configure and Test Firewall Rules for an application Fix Application Problems Caused by Firewall Rules
Module 15: Identify and Resolve Issues Due To Malicious Software
Lessons Overview Proactive Malware Protection Protecting Internet Explorer Windows and Anti-Virus Updates Recovering From Malware Infection Resolve Issues Due To Malicious Software Review Lab: Identify and Resolve Issues Due To Malicious Software Use the Action Center to manage UAC settings Use System File Checker Use the Malicious Software Removal Tool Install Microsoft Security Essentials
Module 16: Identify and Resolve Encryption Issues
Lessons Overview Configuring a Recovery Agent Using EFS Using BitLocker Encryption Tools Resolve Encryption Issues Review Lab: Identify and Resolve Encryption Issues Encrypt Files using EFS Configure EFS Sharing Configure a Recovery Agent
Module 17: Identify and Resolve Software Update Issues
Lessons Overview Types of Windows Updates Using Windows Update Using Microsoft Update Resolve Software Update Issues Review Lab: Identify and Resolve Software Update Issues Configure Windows Updates using desktop settings Configure Windows Updates using Group Policy settings |