Telephone Skills That Satisfy Customers

They've been around since 1876. They're on every wall, desk and pocket in your life now. It's easy to take the phone for granted. But with the millions companies spend to reach people on TV, radio, the internet and direct mail, it only takes one bad moment through the phone to lose a customer forever. Learn how to use the telephone properly and professionally and create telephone moments of magic for your customers with this course

Duration: 1 day

Price: £228.00 + VAT

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Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

This course is intended for customer service representatives... more details

Prerequisites

There are no prerequisites for this course.

Course Objectives

Upon successful completion of this course, students will... more details

Course Content

Lesson 1: Keeping a Positive Attitude Topic 1A: Why... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day
                       More on Why Train With Us

Public Course Schedule & Booking

Or chose from Our Locations:

Birmingham

Nottingham

Leicester

Sheffield

Liverpool

Leeds

Manchester

London (near St Pancras)

Milton Keynes

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Reading

Slough

Bristol

Cardiff

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