Telephone Courtesy And Customer Service

We all depend on phones every day, and we each have different phone communication styles. But few people realise how essential proper telephone techniques are to business. The fact is telephone skills are critical to quality customer service. Through this course, you will learn how to represent your company and satisfy the needs of customers through effective telephone usage

Duration: 1 day

Price: £228.00 + VAT

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Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

This course is intended for customer service representatives... more details

Prerequisites

There are no prerequisites for this course.

Course Objectives

Upon successful completion of this course, students will... more details

Course Content

Lesson 1: Quality Customer Service Topic 1A: Quality Customer... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day
                       More on Why Train With Us

Public Course Schedule & Booking

Or chose from Our Locations:

Birmingham

Nottingham

Leicester

Sheffield

Liverpool

Leeds

Manchester

London (near St Pancras)

Milton Keynes

Coventry

Reading

Slough

Bristol

Cardiff

Newport

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