Problem-Solving Skills
What you get
- Professional Microsoft Certified trainer
- Comfortable premises, equipped with all the technology you need
- Comprehensive course materials
- 1 month post course support
- Pub lunch
- Refreshments, available throughout the day
More on Why Train With Us
Description
Regardless of the specific organisation or position, your skills and previous training have allowed you to gain employment in the corporate world. One thing that you may not be adequately prepared for, however, is dealing with problems. In a corporate environment, using specialised groups to solve problems is becoming more and more common. Being able to work in groups to solve problems will enhance your business knowledge and value to the organisation. This course will show you the fundamentals of problem-solving skills-from defining your problem, to presenting it to the key decision makers in your organisation.
Duration
1.0 day(s)
Target Students
Business professionals who would like to learn effective group problem-solving techniques.
Prerequisites
There are no prerequisite skills for this course. However, you might be interested in the following related courses: Advanced Communication Skills, Negotiating Skills, Business Presentations, and Business Writing: From E-mail to Proposals.
Delivery Method
Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Course Objectives
Upon successful completion of this course, students will be able to:
- describe strategies for solving problems logically
- examine strategies for defining the true issue of a problem
- identify strategies for solving problems methodically
- examine business strategies for acquiring decision acceptance when problem solving.
Course Content
Lesson 1: Starting to Solve Problems
Topic 1A: The Problem-Solving Process
Topic 1B: The Nature of Groups
Topic 1C: Tools for Problem Solving
Topic 1D: Problem-Solving Approaches
Lesson 2: Identifying the Problem
Topic 2A: Determine the Problem
Topic 2B: Investigate the Problem
Lesson 3: Determining the Solution
Topic 3A: Analyse Problems Creatively
Topic 3B: Consider Alternate Solutions
Topic 3C: Choose the Best Solution
Topic 3D: Solutions to Group Problems
Lesson 4: Accepting a Decision
Topic 4A: Sell Your Solution
Topic 4B: Implement Decisions