Microsoft Outlook 2003 Introduction

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

This course is designed for people with a basic understanding of Microsoft Windows who need to learn how to use Microsoft Outlook 2003 to compose and send email, schedule appointments and meetings, manage contact information and tasks, and use notes. It is also intended for persons interested in pursuing the Microsoft Office Specialist certification for Outlook.

This course assumes that you are familiar with using personal computers and have used a mouse and keyboard; basic typing skills are recommended. You should be comfortable in the Windows environment and be able to use Windows to manage information on your computer. Specifically, you should be able to: launch and close programs; navigate to information stored on the computer; and manage files and folders. Students are also recommended to take the following courses, or have equivalent knowledge:

• Windows XP Professional Level 1
• Windows XP Professional Level 2
• Windows XP Introduction
• Windows 2000 Introduction

This course is one of a series of courses that addresses Microsoft Certified Application Specialist (Microsoft Business Certification) skill sets. The Microsoft Certified Application Specialist program is for individuals who use Microsoft's business desktop software and who seek recognition for their expertise with specific Microsoft products. Certification candidates must pass one or more proficiency exams in order to earn Microsoft Certified Application Specialist certification.

Upon successful completion of this course, students will be able to:

• Identify the components of the Outlook environment and compose and respond to a simple message.
• Compose messages.
• Use folders to manage mail.
• Schedule appointments.
• Schedule meetings.
• Manage contacts and contact information.
• Create and edit tasks.
• Create and edit notes.

Lesson 1: Getting Started with Outlook

Topic 1A: Log On to Outlook
Topic 1B: The Outlook Environment
Topic 1C: Compose and Send a Simple Message
Topic 1D: Open a Message
Topic 1E: Reply to a Message
Topic 1F: Print a Message
Topic 1G: Delete a Message

Lesson 2: Composing Messages

Topic 2A: Address a Message
Topic 2B: Format a Message
Topic 2C: Check Spelling and Grammar
Topic 2D: Attach a File
Topic 2E: Forward a Message

Lesson 3: Managing Mail

Topic 3A: Open and Save an Attachment
Topic 3B: Flag a Message
Topic 3C: Create a Folder
Topic 3D: Move Messages to a Folder
Topic 3E: Copy Messages to Folders
Topic 3F: Delete a Folder

Lesson 4: Scheduling Appointments

Topic 4A: The Outlook Calendar
Topic 4B: Schedule an Appointment
Topic 4C: Assign a Category to an Appointment
Topic 4D: Update Calendar Entries

Lesson 5: Scheduling Meetings

Topic 5A: Schedule a Meeting
Topic 5B: Reply to a Meeting Request
Topic 5C: Propose a New Meeting Time
Topic 5D: Track Meeting Responses
Topic 5E: Update a Meeting Request
Topic 5F: Cancel a Meeting Request
Topic 5G: Print the Calendar

Lesson 6: Managing Contacts

Topic 6A: Add a Contact
Topic 6B: Sort Contacts
Topic 6C: Find a Contact
Topic 6D: Generate a Map
Topic 6E: Edit a Contact
Topic 6F: Delete a Contact
Topic 6G: Print Contacts

Lesson 7: Managing Tasks

Topic 7A: Create a Task
Topic 7B: Edit a Task
Topic 7C: Update a Task

Lesson 8: Using Notes

Topic 8A: Create a Note
Topic 8B: Edit a Note
Topic 8C: Copy a Note

Infero Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, Derby, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham.