Managing Quality Customer Service

This practical course will help you to establish and manage a quality service operation. You will learn how to determine customer needs, how to effectively and efficiently meet those needs, and how to continually measure your service level.

Duration: 1 day

Price: £228.00 + VAT

Show All Details

Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

this course is intended for those who are... more details

Prerequisites

There are no prerequisites for this course.

Course Objectives

Upon successful completion of this course, students will... more details

Course Content

Lesson 1: Understanding Your Customer Topic 1A: What Is... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day
                       More on Why Train With Us

Public Course Schedule & Booking

Or chose from Our Locations:

Birmingham

Nottingham

Leicester

Sheffield

Liverpool

Leeds

Manchester

London

Milton Keynes

Coventry

Reading

Slough

Bristol

Cardiff

Newport

Back