Managing Conflict

	This course will assist you in understanding and implementing strategies that will help to manage conflict effectively. You will identify the sources of conflict and how to manage conflict effectively.
	Duration: 0.5 day(s) Price: £150.00 + VAT	Download Course Content   Download Course Files

Locations

Infero Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, Derby, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham.

Target Students

Any business professional who encounters conflict in the workplace.

Prerequisites

There are no prerequisite skills for this course.

Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Course Objectives

Upon successful completion of this course, students will be able to:

• Develop skills to assess a conflict situation and monitor your reaction to the conflict
• Utilize effective communication techniques to manage conflict in a proactive manner
• Resolve conflict through identifying it's source, and determining and implementing the best solution

Course Content

Lesson 1: Recognizing Conflict

Topic 1A: Identify Your Personal Reaction to Conflict
Topic 1B: Develop a Healthy Attitude Toward Conflict
Topic 1C: Assess the Situation
Topic 1D: Avoid Conflict Escalation

Lesson 2: Responding to Conflict

Topic 2A: Actively Listen
Topic 2B: Communicate Effectively
Topic 2C: Respond to Negative Tactics

Lesson 3: Resolving Conflict

Topic 3A: Identify the Source of the Conflict
Topic 3B: Determine the Best Solution
Topic 3C: Implement the Solution