Dealing with Challenging Customer Interactions

Dealing with Challenging Customer Interactions

You will learn to recognise a difficult situation, overcome negativity and explore methods for dealing with common difficult customer interactions.

Duration: 1 day

Price: £248.00 + VAT

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Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

This course is intended for customer service representatives... more details

Prerequisites

Before taking this course, students are recommended to... more details

Course Objectives

Upon successful completion of this course, students will... more details

Course Content

Lesson 1: Establishing a Solid Customer Relationship Topic 1A:... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day
                          More on Why Train With Us

Public Course Schedule & Booking

Or chose from Our Locations:

Birmingham

Nottingham

Leicester

Sheffield

Liverpool

Leeds

Manchester

London (near St Pancras)

Milton Keynes

Coventry

Reading

Slough

Bristol

Cardiff

Newport

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