Customer Service Via Phone and Email

Customer Service Via Phone and Email

You need to respond to customer service queries via a remote system such as email or the telephone. In order to do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will learn important principles and skills you can utilize as a remote customer service representative. You will practice skills and apply principles for providing customer service remotely, via telephone and the web.

Duration: 1 day

Price: £248.00 + VAT

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Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

New employees in a telephone or electronic-based customer... more details

Prerequisites

Written communication and typing skills; familiarity with telephone,... more details

Course Objectives

Upon successful completion of this course, students will... more details

Course Content

Lesson 1: Managing the Customer's Initial Contact Topic 1A:... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day
                         More on Why Train With Us

Public Course Schedule & Booking

Or chose from Our Locations:

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London (near St Pancras)

Milton Keynes

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Reading

Slough

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