Calming Upset Customers

When a customer is upset with your company, you are presented with the ultimate opportunity. You can “become the company,” defuse the situation, win the customer over, deal with customer service nightmares, and ensure continued business. There is no single technique for every customer, but the collection of skills outlined in this course will work in any industry.

Duration: 1 day

Price: £228.00 + VAT

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Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

This course is intended for customer service representatives... more details

Prerequisites

There are no prerequisites for this course

Course Objectives

Upon successful completion of this course, students will... more details

Course Content

Lesson 1: The Importance of Calming Upset Customers Topic... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day
                       More on Why Train With Us

Public Course Schedule & Booking

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