8910, What’s New in Microsoft Dynamics CRM 4.0

	This one-day course provides students with the knowledge and skills to begin planning for Microsoft Dynamics CRM 4.0.
	Duration: 1.0 day(s) Price: £370.00 + VAT	Download Course Content   Download Course Files

Locations

Infero Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, Derby, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham.

Target Students

This course is intended primarily for Microsoft partners and customers who are already familiar with Microsoft Dynamics CRM 3.0. The material covers functionality that applies to a wide range of audiences, from business users to system administrators to developers.

Prerequisites

Before attending this course, students must have:

• Familiarity with Microsoft Dynamics CRM 3.0

Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

Certification

Course Objectives

After completing this course, students will be able to:

• Describe key new features of Microsoft Dynamics CRM 4.0.
• Add an organization and add business units to it
• Export, edit, and import data by using the Import Data Wizard.
• Import a customization
• Create, publish, and monitor a simple workflow.

Course Content

Module 1: Overview

Key New Features

Module 2: Installation and Deployment

Upgrading to Microsoft Dynamics CRM 4.0
Versions and Licensing
Server Setup Changes
System Requirements
Microsoft Dynamics CRM E-mail Router
Microsoft Dynamics CRM for Outlook

Module 3: Configuration

Multiple Organizations
Multilingual User Interface
Multiple Currencies
Add Users Wizard

Module 4: Data Management

Import Data Wizard
Data Migration Manager
Duplicate Detection

Module 5: Microsoft Dynamics CRM for Outlook and Business Applications

Changes in Microsoft Dynamics CRM for Outlook
Feature and User Interface Changes
Using the Report Wizard
Other Reporting Changes

Module 6: Customization

Entity Relationship Enhancements
Importing and Exporting Customizations and Configurations
View Enhancements

Module 7: Workflow

Workflow Access
Workflow Improvements

Module 8: Programmability

Event Framework
Web Services
Client-Side Features