80545, Customer Service in Microsoft Dynamics CRM 2013

This course focuses on how an organization can nurture customer satisfaction through automation of business processes within Microsoft Dynamics CRM 2013. This course provides an insight into all of the powerful Customer Service and Service Scheduling functionality capabilities within Microsoft Dynamics CRM 2013.
Additionally, this course guides you through the process of working with your customers in Microsoft Dynamics CRM 2013, including: resolution of customer complaints and services issues cost effectively, and provides insight on managing all related correspondence, documents, contacts and conversations. This course demonstrates the rich and relevant view of your customer that provides your team with actionable insights, including the use of knowledge management in a centralized knowledge base.

Duration: 1 day

Price: £370.00 + VAT

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Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

This course is intended for individuals that plan... more details

Prerequisites

Before attending this course, students must have: General knowledge... more details

Course Objectives

At Course Completion After completing this course, students will... more details

Course Content

Module 1: Introduction Customer ScenariosCustomer Service Entities and Record... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Microsoft Certified Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day

                      More on Why Train With Us

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