80292, Service Management in Microsoft Dynamics CRM 2011

80292, Service Management in Microsoft Dynamics CRM 2011

This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM.

Duration: 1 day

Price: £370.00 + VAT

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Delivery Method

Instructor led, group-paced, classroom-delivery learning model with structured... more details

Target Students

This course is designed for new partners and... more details

Prerequisites

Before attending this course, students must have: General working... more details

Course Objectives

After completing this course, students will be able... more details

Course Content

Module 1: Introduction Getting Started with Service ManagementCases and... more details

Locations

Infero Training Ltd is based in the Lace... more details


What you get

  • Professional Trainer
  • Comfortable Premises, equipped with all the technology you need
  • Comprehensive Course Materials
  • 12 Months Post Course Support
  • Pub Lunch
  • Refreshments, available throughout the day
    More on Why Train With Us

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