2272, Implementing and Supporting Microsoft Windows XP Professional

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.

The target audience consists of IT support professionals who:

• Are new to the Windows XP Professional product.
• Provide Helpdesk support for Windows XP Professional desktops.
• Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

Before attending this course, students must have:

• A+ certification or equivalent knowledge and skills.
• Network+ certification, or equivalent knowledge.

This course will help the student prepare for the following Microsoft Certified Professional exam:

• Installing, Configuring, and Administering Microsoft Windows XP Professional

Upon successful completion of this course, students will be able to:

• Plan and install Windows XP Professional.
• Automate an installation of Windows XP Professional.
• Configure and manage hardware on a computer running Windows XP Professional.
• Manage disks.
• Configure and manage file systems.
• Troubleshoot the boot process and other system issues.
• Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).
• Configure the desktop environment, and use profiles to control desktop customization.
• Configure security, privacy, and connection settings for Internet Explorer.
• Configure Windows XP Professional to operate on Microsoft networks.
• Support remote users.
• Configure Windows XP Professional for mobile computing.
• Monitor resources and performance.

Module 1: Installing Microsoft Windows XP Professional

Lessons
Planning an Installation of Microsoft Windows XP Professional
Installing Windows XP Professional
Upgrading to Microsoft Windows XP
Transferring User Settings and Files by Using the USMT
Performing Post-Installation Tasks

Module 2: Automating an Installation of Microsoft Windows XP Professional

Lessons
Introduction to Automating an Installation of Windows XP Professional
Creating Answer Files
Creating a Uniqueness Database File
Performing an Automated Installation of Windows XP Professional
Introduction to Creating and Deploying an Image
Preparing a Reference Computer
Creating, Testing, and Deploying an Image
Remote Installation Services
Managing Security Settings by Using Security Center

Module 3: Configuring Hardware on a Computer Running Microsoft Windows XP Professional

Lessons
Installing and Configuring Hardware Devices
Working with Drivers
Troubleshooting Hardware Devices

Module 4: Managing Disks

Lessons
Working with Disk Management
Working with Basic Disks
Working with Dynamic Disks
Preparing Disks When Upgrading to Windows XP Professional
Managing Disks
Defragmenting Volumes

Module 5: Configuring and Managing File Systems

Lessons
Working with File Systems
Managing Data Compression
Securing Data by Using EFS

Module 6: Troubleshooting the Boot Process and Other System Issues

Lessons
Examining the Windows XP Professional Boot Process
Controlling System Settings During the Boot Process
Changing Startup Behavior Using the Boot.ini File
Using Advanced Boot Options to Troubleshoot Startup Problems
Using the Recovery Console to Start the Computer
Restoring a Computer to a Previous State

Module 7: Configuring TCP/IP Addressing and Name Resolution

Lessons
Configuring IP Addresses
Configuring Windows Firewall
Troubleshooting IP Addresses
Determining TCP/IP Name Resolution Methods
Configuring a DNS and WINS Client

Module 8: Configuring the Desktop Environment

Lessons
Configuring User Desktop Settings
Customizing the Desktop Environment
Configuring System Settings
Understanding How User Profiles and Group Policy Affect Desktop Customization
Using Remote Assistance

Module 9: Configuring Internet Explorer

Lessons
Configuring Security for Internet Explorer
Configuring Privacy for Internet Explorer
Configuring Connection Settings for Internet Explorer

Module 10: Configuring Microsoft Windows XP Professional to Operate in Microsoft Networks

Lessons
Examining Workgroups and User Accounts
Creating and Authenticating Local User Accounts
Configuring Local Security
Configuring Logon Options in a Workgroup
Configuring Networking Options in a Workgroup
Operating in a Domain

Module 11: Supporting Remote Users

Lessons
Establishing Remote Access Connections
Connecting to Virtual Private Networks
Configuring Authentication Protocols and Encryption
Using Remote Desktop
Storing User Names and Passwords to Facilitate Remote Connections

Module 12: Configuring Microsoft Windows XP for Mobile Computing

Lessons
Configuring Power Management Options for Mobile Computing
Making Files, Folders, and Web Pages Available for Offline Use

Module 13: Monitoring Resources and Performance

Lessons
Using Task Manager to Monitor System Performance
Using Performance and Maintenance Tools to Improve Performance
Monitoring Event Logs
Configuring Application Compatibility

Infero Ltd is based in the Lace Market in Nottingham. Training courses take place at the following locations including Nottingham, Derby, Loughborough, Mansfield, Chesterfield, Burton-on-Trent, Lincoln, Leicester, Sheffield, Stoke-on-Trent, Tamworth, Wolverhampton, Walsall, Birmingham, Solihul, Coventry, Nuneaton, Peterborough, Grantham.